Call Center Customer Service Representative – Quito, Ecuador
Published on CazVidat SEAMTRACK SA
SEAMTRACK SA is hiring a full-time call center customer service representative in Quito. High school diploma required; customer service experience preferred.
Salary
Not provided
Location
Quito, Pichincha, Ecuador
Employment type
Full time
Workplace
Not provided
Call Center Customer Service Representative – Quito, Ecuador
Quito, Pichincha, Ecuador
Job description
SEAMTRACK SA is hiring a full-time Call Center Customer Service Representative in Quito, Pichincha, Ecuador. Join a friendly, dynamic team and help customers resolve questions and concerns through attentive, effective service. This is an on-site position.
Key Responsibilities
- Answer incoming customer calls with a courteous and efficient approach.
- Resolve customer questions and issues proactively and effectively.
- Record relevant details from customer interactions in the appropriate system.
- Coordinate with other departments to provide complete customer solutions.
- Follow up on open cases to support customer satisfaction.
- Attend ongoing training to strengthen service quality.
- Identify opportunities to improve customer service processes.
Requirements and Preferred Qualifications
- High school diploma required.
- Strong verbal and written communication skills.
- Ability to work under pressure in a fast-paced environment.
- Customer service or call center experience preferred.
- Familiarity with computer tools and customer management software.
Compensation and Employment
- Salary: 499 per year.
- Schedule: Full time.
- Location: On-site in Quito, Pichincha, Ecuador.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time position based in Quito, Pichincha, Ecuador.
Do I need previous experience to apply for this job?
Experience in customer service or call center roles is preferred but not strictly required.
What are the main responsibilities of this Call Center Executive role?
You will answer and manage incoming customer calls, resolve inquiries, record customer interactions, collaborate with other departments, and follow up on open cases.
What educational qualifications do I need for this job?
A high school diploma is required to apply for this position.
Is this a remote job or do I need to work on-site?
This job is not remote; you will need to work on-site in Quito, Ecuador.
How much does this job pay?
The salary for this position is USD 499 per year.