FileNet Dev amp; Support Engineer

Tasks

• Develop, configure, administer, and support IBM FileNet 5.x.
• Execute project deployments, FileNet upgrades, and production support activities.
• Perform content mass updates using FileNet APIs and manage content migration using FileNet Sweep.
• Handle vulnerability remediation, storage device integration, and platform configuration changes.
• Monitor application and infrastructure performance using Splunk, AppDynamics, Prometheus, and Grafana.
• Troubleshoot complex distributed environments and drive root cause analysis.
• Support cloud transformation, automation initiatives, and CI/CD pipeline implementation.
• Perform deployment validation, smoke testing, and production change management.
• Work with APIs, microservices, cloud storage, Ansible, Terraform, and infrastructure automation.
• Develop long-term solutions to improve system stability, security, availability, and operational efficiency.

Requirements

• Strong experience with IBM FileNet 5.x development, administration, and support.
• Knowledge of Enterprise Content Management (ECM) principles and practices.
• 2+ years of API or microservices development experience.
• 3+ years of IT Service Management solutions experience.
• 3+ years of distributed server platform experience.
• 2+ years of application production support experience.
• Experience with cloud-native technologies, cloud engineering, Ansible, and Terraform.
• Understanding of application/server health probes, security concepts, and resilient architectures.
• Familiarity with JIRA, Confluence, ServiceNow, and monitoring/alerting tools.
• Strong communication, troubleshooting, leadership, and cros

Location

• Phoenix, AZ / Charlotte, NC, USA