Financial Aid Associate

About the role

Molloy University is hiring a full-time staff member for its Financial Aid department. The role supports daily office operations and provides administrative and student support services.

The schedule is 35 hours per week and 52 weeks per year: Monday through Friday, 11 a.m. to 7 p.m. one day per week and 9 a.m. to 5 p.m. four days per week. Evening and weekend work is required for Open Houses and Accepted Students Day. Travel includes one to two conferences per year and one to three local off-site meetings or trainings per year.

Responsibilities

• Respond to phone inquiries, emails, and voicemail messages with accurate and timely information.
• Work at the front counter, greet students and families, answer questions, and provide financial aid counseling and guidance when appropriate.
• Collaborate with Human Resources to administer tuition remission and the Graduate Assistant Program.
• Monitor student loan repayment and carry out outreach strategies to reduce loan defaults.
• Coordinate loan exit counseling for graduating and withdrawn students in accordance with federal regulations.
• Maintain accurate student records and follow institutional, state, and federal financial aid policies and procedures.
• Provide high-quality service while maintaining confidentiality and regulatory compliance.
• Process tuition remission and send special award letters.

How to apply

Interested applicants should submit a cover letter and resume with their application.

Apply directly on CazVid.

Key facts

• Full-time staff position in the Financial Aid department.
• The schedule is 35 hours per week and 52 weeks per year.
• Evening and weekend work is required for Open Houses and Accepted Students Day.
• Applicants should submit a cover letter and resume.