Food & Beverage Supervisor - Nelson's (Full Time)
External job listingat Terranea Resort
Supervise, train and inspect restaurant staff at Terranea Resort. Help ensure hotel standards, positive guest relations and optimum service.
Salary
Not provided
Location
Rancho Palos Verdes, United States
Employment type
Full time
Workplace
Not provided
Food & Beverage Supervisor - Nelson's (Full Time)
Rancho Palos Verdes, United States
Job description
About the role
Terranea Resort is seeking a Food & Beverage Supervisor for Nelson's. The role involves supervising, training and inspecting restaurant staff to ensure procedures meet hotel standards. Assist where necessary to ensure optimum guest service, and lead by example to foster a positive work environment.
Responsibilities
- Maintain knowledge of and comply with departmental policies, service procedures and standards.
- Know the correct maintenance and use of equipment, and use equipment only as intended.
- Anticipate guest needs, respond promptly, acknowledge guests and maintain positive guest relations.
- Know hotel services and features, local attractions and activities to respond accurately to guest inquiries.
- Resolve guest complaints and ensure guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of liquor, beer and non-alcoholic selections; drink glassware and garnishes; menu items, preparation, ingredients, portions, presentation, prices and daily specials.
- Maintain knowledge of guest room locations and names, meeting room, ballroom and outlet locations, food and beverage outlet concepts, manual system procedures, house count, arrivals and departures, VIPs, and scheduled in-house group activities.
- Know and strictly follow state liquor regulations, particularly those prohibiting service to minors and intoxicated persons and drunk driving.
- Check storage areas for supplies, organization and cleanliness. Requisition additional supplies and submit the request to the Manager.
- Instruct designated personnel to rectify any issues.
Requirements
- Maintain complete knowledge of departmental policies, service procedures and standards, equipment, menu offerings, outlet information and applicable state liquor regulations.
Key facts
- Full-time Food & Beverage Supervisor for Nelson's.
- Supervise, train and inspect restaurant staff to ensure procedures meet hotel standards.
- Assist where necessary to ensure optimum service to guests.
- Maintain knowledge of and comply with state liquor regulations.
Frequently asked questions
What does the Food & Beverage Supervisor role involve?
The role involves supervising, training and inspecting restaurant staff to ensure procedures meet hotel standards. It also includes assisting where necessary to ensure optimum guest service.
What knowledge does the role require?
The listing calls for knowledge of menu items, beverage selections, hotel services, outlet information, equipment and applicable state liquor regulations.
How does the supervisor support guest satisfaction?
The supervisor anticipates guest needs, responds promptly, maintains positive guest relations and resolves complaints.