Front Desk Concierge

Who We Are EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent.
Role Overview We are looking for a virtual healthcare professional to act as a Front Desk Concierge for Cobb Dental. Operating as a key liaison between patients and the healthcare provider, this meticulous and tech-savvy individual will ensure patients receive a premium experience.Key Responsibilities Patient Concierge: Handle inbound and outbound calls, delivering concierge-level service on every call. Warm up new leads and guide them toward booking. Reach out to patients to schedule, reschedule, and keep them engaged. Manage the doctors' calendars efficiently.Insurance Coordination: Work with insurance companies when needed. Verify eligibility, navigate insurance portals, and interpret policies (PPO, HMO, etc.) to determine patient financial responsibilities.Performance Metrics: You will be measured on missed call rate, reschedule rate, and phone conversion rate.
Working Schedule Hours: 40 hours a week, 6 days a week (Shorter daily shifts)Shift Time: 7:45 AM – 2:55 PM ESTDay Off: FridayRequirementsExperience: At least 1 year of direct experience in the US Healthcare industry (scheduling, insurance verification, etc.).Core Knowledge: Deep understanding of US insurance concepts, EOBs, copays, and scheduling.Technical Skills: Proficiency navigating insurance portals (Availity, Optum, etc.) and EHR/practice management systems (e.g., ECW, Dentrix, Tebra).Competencies: Exceptional attention to detail, strong analytical skills, excellent written and verbal English communication, and the ability to work independently in a fast-paced environment.Our Hiring ProcessApplication Review: Submit your application and resume.Edge Interview: Connect with an Edge representative to present your tailored profile.Client Interviews: Complete onboarding/training and showcase your skills to the client.Final Selection: Join the Edge Global Talent Community!Equal Opportunity Employer Statement Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, age, veteran status, or any legally protected basis.Don't want to wait? Create your profile to increase your chances!