Front Desk Person - New York City, NY

ParmaClean is hiring a full-time Front Desk Person in New York City, New York. In this in-person customer service role, you will welcome guests, manage front desk operations, and help create a warm, positive experience in a fast-paced environment. The position offers a base salary of $45,000 per year.

Key Responsibilities

• Greet and welcome guests, creating a friendly first impression.
• Answer phone calls, check in guests, and respond to questions and requests.
• Maintain accurate guest and booking records using the reservation system.
• Share information about local attractions and available amenities.
• Coordinate with housekeeping, maintenance, and other teams to support smooth service.
• Address guest concerns professionally and help resolve issues.
• Process transactions and maintain an accurate front desk cash drawer.

Required and Preferred Qualifications

• High school diploma or GED.
• Strong communication skills and the ability to engage with a diverse range of guests.
• Customer service experience; hospitality or front desk experience is preferred.
• Familiarity with reservation software or the ability to learn it quickly.
• Ability to work in a fast-paced setting and manage multiple priorities.
• Experience in a similar position is preferred but not required.

Team and Reporting

You will report to the Front Desk Manager and collaborate with management, housekeeping, maintenance, and other departments to support a positive guest experience.

Job Details

• Employer: ParmaClean
• Location: New York City, New York
• Work arrangement: In person; not remote eligible
• Job type: Full-time
• Base salary: $45,000 per year