Guest Services Officer

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea. At Royal Caribbean International, we believe that great vacations begin with great employees! As a leader in the cruise industry, Royal Caribbean International is continuously expanding and seeking dynamic, energetic, experienced professionals to join our team. With our innovative fleet of twenty-one ships visiting five continents, each offering adventurous ways to explore the globe, this could be a great opportunity to let your career set sail.
The Guest Services Officer will be responsible for 'Delivering the Wow' while demonstrating exemplary problem resolution skills to our guests at all times.
Career snapshot
Plays a key role in being the first impression for the brand and our guestsGreets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detailResponsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer serviceProvides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler's checks or exchanging foreign currencies.
Qualifications
Minimum one-year experience in a customer contact position within the hotel, cruise, or related industryMinimum one-year cash handling experience, and an understanding of US currency and exchange rates requiredProven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening activelyAbility to operate basic office equipment, including telephones, computers and copy machinesAbility to speak English clearly, distinctly and cordially with guests. Ability to speak additional languages is required ( either one or combination of the following : French, Italian, Spanish, German, Mandarin, Portuguese, Dutch)All international applicants must have the ability to obtain C1/D visa (and other relevant visas) when applicableMust meet all physical requirements, including the ability to participate in emergency life-saving drills and required training.