Hospitality Risk Consultant

Join ESM Solutions and help PROTECT PEOPLE. Prevent incidents. Elevate hospitality.

We are seeking a Hospitality Risk Consultant to support a safe, secure, and welcoming environment across a wide range of hospitality venues in Vancouver and surrounding areas.

Position Summary:
The Risk Consultant supports a safe, secure, and welcoming environment across a range of hospitality settings. This role combines security awareness, risk mitigation, and guest-focused service to help protect people, property, and brand reputation. The Risk Consultant operates with professionalism and discretion, using proactive observation and strong interpersonal skills to prevent and manage incidents while preserving the overall guest experience.

The “Risk Consultant” title reflects a service-oriented, preventative approach to safety and security. The role may include functions traditionally associated with security personnel, adapted to align with hospitality standards and client expectations.

Key Responsibilities:
* Maintain a visible, professional presence to support a safe and welcoming environment
* Monitor guest and staff activity to identify, assess, and mitigate potential risks
* Apply situational awareness to anticipate and prevent issues before escalation
* De-escalate conflicts through calm, respectful, and effective communication
* Respond appropriately to incidents, including safety concerns, disturbances, or medical situations
* Support and uphold venue policies, client standards, and applicable regulations
* Adapt approach and communication style to suit different hospitality environments and clientele
* Collaborate with management and staff to align on risk management strategies
* Document incidents clearly, accurately, and in a timely manner
* Liaise with emergency services or external partners when necessary
* Conduct routine walkthroughs of public and operational areas, identifying potential vulnerabilities
* Assist with opening/closing procedures and transitions during peak or high-risk periods

What you’ll do:
* Identify and mitigate risks before they escalate
* Maintain a visible, professional presence
* De-escalate conflicts and respond to incidents
* Support venue policies and guest experience
* Collaborate with staff and management
* Conduct walkthroughs and document incidents
* Liaise with emergency services when necessary

What you’ll need:
* Security Worker/Guard license (required)
* Class 5 Driver license and vehicle (required)
* Security Consultant license (asset)
* Private Investigators license (asset)
* Industry designations (e.g. CPP or equivalent) (asset)
* Member in good standing of related associations (asset)
* Strong communication, de-escalation and problem-solving skills
* Professional, proactive and guest-focused mindset

Ready to make a difference? Apply today!
Apply online: https://estjobsnextjobs.ca/esmguard

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