Incident Support Engineer

About the role

Automotive | Connected Car | Telematics

The candidate will support 24/7 production operations, monitor system health, manage critical incidents, coordinate response teams, and ensure SLA compliance.

Tasks

• Monitor production systems and identify anomalies, outages, and performance issues.
• Manage end-to-end incident lifecycle, including P1/P2 incidents.
• Initiate and lead incident bridges / war rooms.
• Coordinate with application, infrastructure, network, OEM, and third-party teams.
• Drive incident resolution, stakeholder communication, and Root Cause Analysis (RCA).
• Track SLAs, MTTR, MTTD, and MTTA.
• Improve monitoring, alerting, and incident management processes.

Requirements

• 5+ Years
• USC & Green Card Holders Only
• Strong experience in Connected Car & Telematics technologies.
• Knowledge of TCU, eSIM, OTA provisioning, and vehicle remote services.
• Monitoring tools: Datadog, Dynatrace, Grafana, MaxGauge, Elastic.
• Incident management tools: JIRA, ServiceNow, Confluence, XMatters.
• Strong knowledge of ITIL, Incident Management, RCA, and SLA management.
• Experience handling P1/P2 production incidents in 24/7 environments.
• Candidates with strong Automotive, Connected Car & Telematics experience are highly preferred.

Schedule

• 100% Onsite – 5 Days a Week

How to apply

• Share your updated resume by email.
• 1–2 Infosys Interview Rounds
• 1 Client Interview Round
• Immediate Hiring

Location

• Irvine / Costa Mesa, CA