Information Technology Specialist

The Senior IT Specialist is responsible for the administration, maintenance, monitoring, troubleshooting, and continuous improvement of the organization's IT infrastructure, security posture, and end-user support services. This role serves as a senior technical resource, providing leadership in the implementation of best practices, cybersecurity initiatives, infrastructure projects, and operational support while ensuring high availability, reliability, and security of enterprise systems.

EducationAssociate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or related field.Equivalent combination of education and relevant experience may be considered
.
Minimum Years of Experience5 to 8 years of progressive experience in Systems Administration, Infrastructure Support, Network Administration, Cybersecurity, or related IT function
s.
Desired Certifications / Equivalent Experience (Plus)CompTIA Security+ orCompTIA Network + orMicrosoft Certified: Azure Administrator AssociateMicrosoft Certified: Windows Server Hybrid Administrator AssociateVMware Certified Professional (VCP)Cisco Certified Network Associate (CCNA)Fortinet NSE CertificationITIL Foundation Certificat
ion
Required Technical Experi

ence

Infrastructure & Systems AdministrationMicrosoft Windows Server 2012, 2016, 2019, and newer versionsActive Directory administration and Group Policy managementMicrosoft 365 administration and supportDNS, DHCP, File Services, Print Services, and Remote Desktop ServicesVirtualization technologies, primarily VMware environmentsServer performance monitoring and optimizationBackup and Disaster Recovery solutions administ
ration
NetworkingFirewall configuration, administration, and monitoringSwitches, routers, wireless infrastructure, and network troubleshootingWAN/LAN administration and monitoringVPN configuration and maintenanceNetwork performance analysis and troubleshootingFiber connectivity and telecommunications redundancy managementFirmware upgrades and lifecycle man
agement
CybersecuritySecurity monitoring and incident responseSecurity hardening of servers, endpoints, and network devicesVulnerability assessment and remediationAntivirus and endpoint protection administrationSecurity alert analysis and escalationPatch management and complianceIdentity and Access Management (IAM)Factor Authentication (MFA) implementation and
support
Cloud TechnologiesMicrosoft Azure administration and monitoringAzure Virtual MachinesAzure Storage ServicesAzure NetworkingMicrosoft Entra ID (Azure Active Directory)Hybrid cloud infrastructure supportEnd User SupportWindows 10 and Windows 11 administrationMicrosoft Office 2019, Office 365, and Microsoft TeamsExecutive-level technical supportAsset and inventory managementTicketing system administration and SLA c
ompliance
Key ResponsibilitiesAdminister, maintain, and support enterprise infrastructure environmentsMonitor systems, networks, and security platforms to ensure optimal performance and availabilityLead troubleshooting efforts for complex infrastructure and cybersecurity incidentsImplement security best practices and compliance requirementsCoordinate server, network, and security upgradesDevelop and maintain technical documentation, procedures, and knowledge base articlesParticipate in infrastructure planning, architecture discussions, and technology recommendationsMentor junior IT staff and provide technical guidance when requiredSupport disaster recovery, business continuity, and cybersecurity initiativesParticipate in on-call rotations and provide after-hours support when
necessary
Interpersonal SkillsExcellent verbal and written communication skillsStrong customer service orientationAbility to communicate effectively with technical and non-technical stakeholdersStrong analytical and problem-solving skillsSelf-motivated and highly organizedAbility to prioritize and manage multiple tasks simultaneouslyStrong teamwork and collaboration skillsProactive and results-oriented mindsetAbility to work under pressure and in fast-paced environmentsProfessional proficiency in English (written and verbal)Strong sense of ownership and accountabilityWillingness to learn and adapt to emerging t
echnologies
Additional RequirementsAvailability to work after hours when requiredAvailability to participate in emergency suppor
t activities