Information Technology Support Technician
External job listingat Blue Sky Solutions
We are looking for an IT Support Specialist (L1) to provide first-line technical support in a Windows-based, on-premises environment. The role focuses on suppor
Salary
Not provided
Location
Remote
Employment type
Full time
Workplace
Remote
Information Technology Support Technician
Remote
Job description
We are looking for an IT Support Specialist (L1) to provide first-line technical support in a Windows-based, on-premises environment. The role focuses on supporting end users, troubleshooting Windows systems, and assisting with Active Directory, Windows Server services, and MFA.
The ideal candidate possesses strong customer service skills, a basic understanding of infrastructure, and the ability to follow documented procedures while escalating complex issues as needed.
- Competitive pay: $1,300 - $1,500 (based on experience and English proficiency)- Location: 100% Remote- Send your CV in English.
Key Responsibilities:Provide technical support for desktop, printer, and software issues.Manage user accounts and permissions using Active Directory.Support and troubleshoot Multi-Factor Authentication (MFA) systems.Assist with QuickBooks-related IT issues and general functionality.Resolve issues related to LAN/WAN networking, routers, and firewalls.Offer end-user support for Microsoft products, including Windows and Office.Handle support tickets efficiently, prioritizing based on urgency and impact.Work with telephone service providers and manage VoIP systems (experience preferred).Provide support in VPN, NOC, and other networked environments.Communicate clearly and professionally in both written and verbal English.Adapt quickly to new technologies and evolving IT environments.
Requirements: Experience with QuickBooks in an IT support context.Strong knowledge of Active Directory and Multi-Factor Authentication.Solid understanding of LAN/WAN networking and related hardware.Proficiency in Microsoft Windows and the Office suite.Experience managing VoIP systems is a major plus.Familiarity with telephone service providers and telecom systems is a bonus.Prior experience in NOC or similar network operations environments.Ability to manage multiple tasks and tickets in a fast-paced environment.Professional-level English communication skills.Previous experience in a client-facing IT support role is required.