International Chat Support Executive Job in Bangalore, India

ECPL is hiring an enthusiastic and dedicated International Chat Support Executive to join our dynamic team in Bangalore, Karnataka, India. This full-time role offers an exciting opportunity to provide exceptional online chat support to clients across various international markets, enhancing customer satisfaction and retention.

Key Responsibilities

• Engage with customers via chat to address inquiries, resolve issues, and provide detailed product information.
• Assist customers in navigating our services to improve their overall experience.
• Consistently meet performance metrics while maintaining high-quality service standards.
• Accurately document customer interactions and feedback in our CRM system.
• Collaborate with team members to identify recurring issues and recommend process improvements.
• Stay updated on product knowledge and company policies to effectively handle diverse customer queries.
• Participate actively in team meetings and training sessions to enhance personal and team performance.

Required and Preferred Qualifications

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills with a strong command of English.
• Proven experience in customer service, preferably in a chat support role.
• Familiarity with CRM software and chat tools.
• Ability to multitask efficiently while focusing on customer satisfaction.
• Preferred 1-2 years of experience in a similar role or industry.

Join ECPL and become part of a supportive and collaborative workplace that encourages teamwork and individual growth. Our approachable leadership and open-door policy foster an environment where your ideas and feedback are valued. This role is based in Bangalore and is not remote eligible.