International Chat Support Executive – Bangalore, India
Published on CazVidat ECPL
Join ECPL in Bangalore as an International Chat Support Executive. Provide customer support through chat, resolve issues, and help improve client experience.
Salary
₹260,000 per year
Location
Bangalore, Karnataka, India
Employment type
Full time
Workplace
Not provided
International Chat Support Executive – Bangalore, India
₹260,000 per year
Job description
ECPL is hiring a full-time International Chat Support Executive in Bangalore, Karnataka, India. In this customer service role, you will support clients across international markets through online chat, helping resolve questions and improve customer satisfaction and retention.
Key Responsibilities
- Respond to customer inquiries through chat, resolve issues, and provide product information.
- Guide customers through ECPL services and help improve their experience.
- Meet performance metrics while maintaining high-quality service standards.
- Record customer interactions and feedback accurately in the CRM system.
- Work with teammates to identify recurring issues and recommend process improvements.
- Keep current on product knowledge and company policies.
- Take part in team meetings and training sessions.
Required and Preferred Qualifications
- High school diploma or equivalent.
- Strong written and verbal communication skills and excellent English proficiency.
- Customer service experience; chat support experience is preferred.
- Familiarity with CRM software and chat tools.
- Ability to manage multiple tasks while keeping customer satisfaction a priority.
- One to two years of experience in a similar role or industry is preferred.
Work Environment
Join a collaborative, supportive team with approachable leaders and an open-door policy for sharing ideas and feedback. This position is based in Bangalore and is not remote.
Compensation and Employment
Salary: 260000 per year. Employment type: Full-time.
Frequently asked questions
Is this position remote or on-site?
This is a full-time position based in Bangalore, Karnataka, India, and is not remote eligible.
What kind of experience do I need for this role?
You should have 1-2 years of experience in customer service, preferably in chat support, along with familiarity with CRM software and chat tools.
What are the main responsibilities of this job?
You will engage customers via chat to answer inquiries, resolve issues, share product details, document interactions in the CRM, and collaborate with the team to improve processes.
What qualifications are required for this role?
A High School Diploma or equivalent is required, along with excellent verbal and written English communication skills.
How much does this job pay?
The salary for this position is INR 260,000 per year.
What is the work environment like at ECPL?
ECPL offers a supportive team culture with open communication, an open-door leadership policy, and opportunities for personal growth.