International Non Voice Process Executive (UK Process)

Join Company, a rapidly growing leader in international business process outsourcing, as an International Non Voice Process Executive based in Kolkata, West Bengal, India. We’re looking for motivated professionals eager to build a rewarding career specializing in UK market non-voice processes. This full-time, on-site role offers a dynamic work environment with clear opportunities for career development, skill enhancement, and advancement within our expanding global operations. At Company, we prioritize teamwork, innovation, and employee well-being. You will be part of a collaborative team focused on delivering exceptional service to UK clients, gaining valuable experience in survey management and customer relationship processes. With a competitive monthly salary of $10,000 INR (approximately $120-$130 USD), comprehensive benefits, and ongoing training, this position is perfect for candidates seeking growth in the international BPO sector. Key Responsibilities Manage a high volume of non-voice inquiries related to UK-based processes, ensuring timely and accurate responses that meet service level agreements. Conduct detailed surveys using strong survey skills to collect actionable insights and feedback from customers. Document all communications and process activities meticulously to maintain compliance with company policies and UK regulations. Support process improvement initiatives by identifying inefficiencies and suggesting practical solutions to enhance operational workflows. Collaborate effectively with team members and supervisors to share feedback, address challenges, and foster continuous improvement. Train and mentor new team members, ensuring they understand established protocols and best practices to maintain quality standards. Monitor key performance indicators such as response time and customer satisfaction, providing regular reports to management. What We're Looking For Required: High School Diploma or equivalent qualification. Excellent written and verbal communication skills in English, with the ability to handle UK client interactions professionally. Strong organizational skills and attention to detail for accurate documentation. Ability to manage multiple tasks efficiently in a fast-paced environment. Preferred: 1-2 years of experience in survey management, customer service, or a related non-voice process role. Familiarity with Customer Relationship Management (CRM) software platforms. Demonstrated ability to contribute to process improvement initiatives. Positive attitude with a willingness to learn and grow within the company. What We Offer Competitive monthly salary with performance-based incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Comprehensive training programs to enhance your skills and career growth. Supportive team environment fostering collaboration and innovation. Opportunities for career advancement within a global organization. Frequently Asked Questions What does a Non Voice Process Executive do? They handle customer inquiries and tasks via email, chat, or surveys rather than phone calls, focusing on accuracy and timely responses. Is prior experience mandatory? While 1-2 years of relevant experience is preferred, entry-level candidates with strong communication skills and a positive attitude are encouraged to apply. What are the working hours? This is a full-time, on-site role with shifts aligned to UK business hours to ensure effective client communication. Are there opportunities for growth? Yes, we offer clear career development paths and ongoing training to help you advance within the company. Is this position remote? No, this role requires on-site presence at our Kolkata office. What benefits are included? We provide health insurance, paid time off, retirement plans, and other employee wellness programs. Apply Today Ready to take the next step in your career? Join Compan