International Non Voice Process Executive (UK Process)

We are seeking a dedicated and enthusiastic International Non Voice Process Executive to join our team in Kolkata, West Bengal, India. This full-time position is a key role within our dynamic organization, specializing in non-voice processes for the UK market. Our company fosters a collaborative work environment where every team member plays a vital role in delivering exceptional service, contributing significantly to the overall success of the organization. Key Responsibilities Handle a high volume of non-voice inquiries related to UK-based processes, ensuring timely and accurate responses. Utilize strong survey skills to conduct and manage comprehensive surveys, gathering valuable insights. Maintain efficient documentation of all communications and processes to ensure compliance and adherence to company standards. Assist in the development and implementation of process improvement initiatives to enhance overall efficiency. Collaborate with team members and supervisors to share feedback and identify areas for growth and development. Train and support new team members in established protocols and best practices. Monitor and report on key performance metrics related to response times and customer satisfaction. Required and Preferred Qualifications High School Diploma or equivalent. Strong communication skills, both written and verbal, in English. Proven experience in survey management or a similar role is desirable. Familiarity with customer relationship management (CRM) software is a plus. A minimum of 1-2 years of relevant experience preferred, but entry-level candidates with the right attitude are welcome. In our company, you will find ample opportunities for growth and career advancement. We believe in fostering a positive company culture that values teamwork, innovation, and mutual respect. The modern workplace benefits we offer include flexible working hours, health and wellness programs, and access to continuous professional development through workshops and training. Our technical environment includes state-of-the-art tools and software that enhance team productivity. You will work within a structured team aimed at achieving our common goals, reporting directly to the Team Leader. Collaboration with cross-functional teams will facilitate knowledge sharing and continuous improvement in our operations.