Customer Service Executive Jobs in Tiruvallur, Tamil Nadu
Published on CazVidat Employer
Apply for a full-time Customer Service Executive job in Tiruvallur, Tamil Nadu. Handle customer inquiries, resolve issues, and support order management.
Salary
₹190,000 per year
Location
Tiruvallur, Tamil Nadu, India
Employment type
Full time
Workplace
Not provided
Customer Service Executive Jobs in Tiruvallur, Tamil Nadu
₹190,000 per year
Job description
Join a customer-focused team as a full-time Customer Service Executive in Tiruvallur, Tamil Nadu, India. In this on-site role, you will support customers across phone, email, and chat, helping resolve inquiries efficiently and deliver a positive customer experience.
Key Responsibilities
- Manage incoming customer inquiries by phone, email, and chat.
- Provide accurate, complete information using appropriate resources and tools.
- Resolve complaints with suitable solutions or alternatives, and follow up to confirm resolution.
- Assist with order processing, tracking, and returns.
- Record customer interactions and maintain detailed inquiry records in the computer system.
- Collaborate with colleagues to support customer satisfaction goals.
- Participate in training and development to build customer service skills and product knowledge.
Required and Preferred Qualifications
- Bachelor’s degree in any discipline.
- Previous customer service or related experience is preferred.
- Strong communication skills and the ability to assist customers from diverse backgrounds.
- Proficiency with relevant customer service software and tools.
- Strong problem-solving skills and a proactive approach to customer concerns.
Team and Work Environment
Report to the Customer Service Manager and work closely with sales and operations teams. The role also offers cross-functional collaboration with marketing and product development, including sharing customer feedback to help improve the customer experience.
Position Details
- Job type: Full-time
- Location: Tiruvallur, Tamil Nadu, India (on-site)
- Annual pay: 190000
Explore related opportunities: Customer Service Representative, Customer Service Representative, and Customer Service jobs.
Frequently asked questions
Is this position based in Tiruvallur, Tamil Nadu?
Yes, this Customer Service Executive role is located in Tiruvallur, Tamil Nadu, India and is not remote.
What is the salary for this job?
The salary for this position is INR 190,000 per year.
What kind of experience do I need to apply?
Prior customer service experience is preferred, along with proficiency in customer service software and strong communication skills.
What will my main responsibilities be?
You will manage customer inquiries via phone, email, and chat, handle complaints, assist with order processing and returns, and maintain detailed records of customer interactions.
Do I need a specific degree to apply?
A Bachelor’s Degree in any discipline is required for this role.
Will I be working with other departments?
Yes, you will collaborate closely with sales and operations teams and also have opportunities to provide customer feedback to marketing and product development teams.