Customer Service Executive Jobs in Tiruvallur, Tamil Nadu

We are hiring a full-time Customer Service Executive in Tiruvallur, Tamil Nadu, India. In this fast-paced, on-site role, you will help customers, resolve inquiries, and support a positive experience that strengthens customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat.
• Provide accurate, complete information using appropriate tools and resources.
• Resolve complaints by offering suitable solutions or alternatives, meeting response timelines, and following up.
• Assist with order processing, order tracking, and returns.
• Record customer interactions and maintain detailed inquiry records in the computer system.
• Collaborate with colleagues to support high customer satisfaction.
• Participate in training and development to build job-related skills and knowledge.

Required and Preferred Qualifications

• Bachelor’s degree in any discipline.
• Previous customer service or related experience is preferred.
• Strong communication skills and the ability to assist customers from diverse backgrounds.
• Proficiency with relevant customer service software and tools.
• Strong problem-solving skills and a proactive approach to customer concerns.

Team and Compensation

Report to the Customer Service Manager and work with sales and operations colleagues to deliver a seamless customer experience. The role also offers cross-functional collaboration with marketing and product development, including sharing customer feedback. This is a full-time, on-site position in Tiruvallur, Tamil Nadu, with annual pay of 190000.