International Payments and Client Support Specialist

Join a dynamic financial services firm situated in the vibrant city of Asunción, Paraguay, as an International Payments and Client Support Specialist. Our organization is dedicated to delivering exceptional client-focused solutions in the payment processing sector, catering to both local and international clientele. As part of our team, you will thrive in a collaborative and fast-paced environment that fosters personal and professional growth. This role is pivotal in enhancing client satisfaction and ensuring the seamless execution of international payments, making a significant impact on our clients' financial journeys. Key Responsibilities Process and monitor international payment transactions, ensuring accuracy and compliance with regulations. Provide outstanding client support by addressing inquiries, resolving issues, and guiding clients through the payment process. Maintain detailed records of client interactions and transaction histories to enhance service quality. Collaborate with cross-functional teams to improve payment workflows and troubleshoot technical issues. Prepare regular reports on payment processing metrics to analyze performance and identify areas for improvement. Assist in the implementation of new payment technologies and platforms, training clients on their use. Stay up-to-date with industry developments and best practices to ensure our services remain competitive and compliant. Required and Preferred Qualifications Bachelor's Degree in Business, Finance, or a related field. Proven experience in payments or financial services, with a minimum of 2 years preferred. Strong knowledge of international payment systems and regulations. Excellent communication skills, both written and verbal, in English and Spanish. Proficient in relevant financial software tools and CRM systems. Industry-standard certifications in payments or finance are a plus. Our team structure promotes collaboration, where you will report directly to the Team Leader of Client Support while working closely with the IT and Compliance departments. This role allows for significant cross-functional collaboration, enhancing both client interactions and internal communication. This position offers exciting growth opportunities, with pathways to progress into management or specialized roles in the finance sector. We pride ourselves on our inclusive company culture that values innovation, teamwork, and continuous learning. Enjoy modern workplace benefits such as flexible working hours, health and wellness programs, and support for ongoing professional development.