International Voice Process Associate Job in Thane, Maharashtra

Join Dilshad shaikh as an International Voice Process Associate in Thane, Maharashtra, India. This full-time position offers a vibrant work environment where you can enhance your customer service skills while supporting international clients with professionalism and efficiency.

Key Responsibilities

• Manage inbound and outbound customer calls, providing effective assistance and resolving queries.
• Ensure high customer satisfaction through excellent communication and interpersonal skills.
• Accurately document customer interactions and update database records.
• Work collaboratively with team members to address customer concerns promptly.
• Participate in ongoing training to improve knowledge of products and services.
• Monitor and report call metrics to drive continuous quality and efficiency improvements.
• Engage in feedback sessions with supervisors to enhance performance and professional growth.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Strong communication skills with the ability to engage positively with customers.
• Previous customer service experience preferred.
• Familiarity with call center software and tools is a plus.
• Ability to thrive in a fast-paced environment and multitask efficiently.
• Proactive problem-solving skills to address customer issues effectively.

Become part of a company that values teamwork, growth, and professional development. We offer a modern workspace in Thane with a supportive culture designed to help you succeed.

Salary: ₹15,000 per month