International Voice Process Associate Job in Thāne, Maharashtra

Join Dilshad shaikh as an International Voice Process Associate in Thāne, Maharashtra, India. This full-time position offers a vibrant work environment where you will deliver exceptional customer service to international clients.

Key Responsibilities

• Handle inbound and outbound international calls, assisting customers and resolving queries efficiently.
• Maintain high customer satisfaction through excellent communication and interpersonal skills.
• Accurately document customer interactions and update records in the database.
• Collaborate with team members to promptly address customer concerns.
• Participate in training sessions to improve knowledge of products and services.
• Track and report call metrics to enhance quality and efficiency continuously.
• Engage in regular feedback sessions with supervisors for performance improvement.

Required and Preferred Qualifications

• High School Diploma or equivalent.
• Strong communication skills with ability to engage positively with customers.
• Previous customer service experience preferred.
• Familiarity with call center software is an advantage.
• Ability to work efficiently in a fast-paced environment and multitask.
• Proactive problem-solving skills to address customer issues effectively.

Why Join Us? Dilshad shaikh fosters a culture of teamwork and growth, offering opportunities for personal and professional development. Work in a supportive environment that values your contribution.

Compensation: ₹15000 per month.