Investor Relations Operations Associate

Pantera Capital is the first institutional investment firm focused exclusively on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem. Pantera launched the first cryptocurrency fund in the United States in 2013. The firm subsequently launched the first exclusively-blockchain venture fund. In 2017, Pantera was the first firm to offer an early-stage token fund. Pantera manages $3.5bn across three strategies – passive, hedge, and venture – exclusively focused on bitcoin, other digital currencies, and companies in the blockchain tech ecosystem.
We are seeking an Investor Relations Operations Associate to join our San Juan office. This is an operationally focused role responsible for processing and managing the full lifecycle of capital activity and investor documentation. The position works closely with the finance, legal, compliance, and fund administration teams and does not involve direct investor-facing or business development responsibilities. This role requires presence at least three days a week in our San Juan office.
Qualifications
2 to 5 years of experience in fund operations, investor relations operations, or a related back-office role within the financial services industryBachelor’s degree in Finance, Business Administration, Economics, or a related fieldDirect experience processing subscription and redemption documents, wire instructions, and capital activity in a hedge fund, venture fund, or alternative investment environmentStrong proficiency with Microsoft Office (Excel, Word, Outlook); experience with Salesforce or similar CRM a plusExceptional attention to detail and commitment to accuracy in handling financial documentationAbility to manage multiple time-sensitive tasks simultaneously with limited oversightFamiliarity with fund administration workflows and AML/KYC documentation requirements preferredInterest in or knowledge of blockchain and cryptocurrency a plus
Responsibilities
Process and review subscription and redemption documents for accuracy and completeness across all fund vehiclesManage and verify wire instructions for capital activity, ensuring proper controls and documentation standards are metCoordinate with fund administrators to facilitate timely settlement of subscriptions, redemptions, and transfersMaintain and update the firm’s CRM with investor account information, capital activity records, and documentation statusTrack and manage investor onboarding documentation including KYC/AML materials, legal entity documents, and account opening formsLiaise with legal, compliance, and finance teams to ensure all capital activity is properly reviewed and approved prior to processingMonitor open items and outstanding documentation requests, following up internally as needed to keep workflows on trackSupport audit and regulatory requests by organizing and retrieving investor documentation as requiredContribute to ongoing improvements in IR operations procedures, controls, and workflow efficiencyMaintain strict confidentiality in handling investor data and financial information