IT Application Specialist (Cargowise)
External job listingat Fracht Group - North America
Lead and support projects involving U.S. customs brokerage and CargoWise setup, workflows, reporting, integrations, training, and user support.
Salary
Not provided
Location
Houston, United States
Employment type
Full time
Workplace
Not provided
IT Application Specialist (Cargowise)
Houston, United States
Job description
About the role
Fracht Group - North America is seeking a detail-oriented professional with proven expertise in U.S. customs brokerage and CargoWise (CW) setup and workflow management. The role leads and supports multiple projects, delivering solutions that enhance compliance, efficiency, and user adoption.
Responsibilities
- Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
- Support the rollout of new features, including user training and post-launch support.
- Analyze project data, assess risks, recommend process improvements, and collaborate with stakeholders to align solutions with operational needs.
- Manage CargoWise workflows and brokerage module configurations for U.S. customs compliance.
- Create, schedule, and maintain CargoWise reports for visibility and regulatory tracking.
- Develop, update, and deliver training materials, standard operating procedures, and best practices for CargoWise users, with a focus on brokerage, forwarding, and customs clearance processes.
- Provide end-user support and troubleshooting for CargoWise applications, escalating issues as needed.
- Ensure data integrity through regular audits, validations, and correction processes.
- Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems, including ODQ and Track & Trace.
- Monitor EDI/API integrations with carriers, customs, and third-party systems, ensuring data flow and error resolution.
- Participate in cross-functional projects, support global initiatives, and ensure U.S. compliance standards are embedded in system design.
- Stay current on changes in U.S. customs regulations, CargoWise enhancements, and industry best practices, advising leadership on necessary system and process adjustments.
- Serve as a subject matter expert (SME) for...
Requirements
- Proven expertise in U.S. customs brokerage and CargoWise setup and workflow management.
- Strong organizational skills and technical proficiency.
Key facts
- The role requires expertise in U.S. customs brokerage and CargoWise setup and workflow management.
- Responsibilities include CargoWise user training, troubleshooting, workflow management, and reporting.
- The role supports projects involving system upgrades, patches, and external integrations.
Estimated salary
Estimated salary for IT support in United States: USD 4,400 - 5,400 per month, based on 7 CazVid job posts that state their pay. This is an estimate, not the salary offered.
Frequently asked questions
What does this role involve?
It leads and supports multiple projects and manages CargoWise workflows and brokerage module configurations for U.S. customs compliance.
What expertise is required?
The listing calls for proven expertise in U.S. customs brokerage and CargoWise setup and workflow management, along with strong organizational skills and technical proficiency.
Does the role include user support and training?
Yes. Responsibilities include developing and delivering training materials and providing end-user support and troubleshooting for CargoWise applications.
How much does this job pay?
This listing does not state the pay. As a reference, the estimated salary for IT support in United States is USD 4,400 - 5,400 per month, based on 7 CazVid job posts that state their pay. This is an estimate, not the salary offered.