IT Service Desk Technician – Level 2 (Microsoft 365)

#HIRING: IT Service Desk Technician – Level 2 (Microsoft 365)
📍 Location: Houston, #TX
🏢 Work Mode: 100% Onsite – 5 Days a Week
💼 Experience: 3–5+ Years
📋 Employment: W2 Only – No C2C
Required Skills & Experience:
✅ Level 2 IT Service Desk / Desktop Support experience
✅ Microsoft 365 administration – Exchange Online, SharePoint, and Teams
✅ Microsoft Entra ID (Azure AD)
✅ ITSM ticketing systems and escalated ticket resolution
✅ Hardware/software troubleshooting, installation, upgrades, and patching
✅ iOS/Android device troubleshooting and MDM (Intune, Ivanti/MobileIron)
✅ Experience mentoring Level 1 technicians and handling escalations
✅ IT asset management and end-user support
Additional Plus: Executive support experience and strong customer service skills.
🎯 We are looking for a hands-on Level 2 support professional who can troubleshoot complex issues, mentor junior technicians, and deliver excellent onsite end-user support.
📩 Interested candidates: Please DM me your updated resume and LinkedIn profile.

⚠️ Important: W2 only. No C2C. Only eligible work authorizations will be considered. Resume must be a maximum of 3 pages.
#Hiring #ITSupport #ServiceDesk #DesktopSupport #Microsoft365 #EntraID #HoustonTX #ITJobs #TechnicalSupport #W2Jobs