IT Specialist

Tasks

• Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
• Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
• Assist users with account access, password resets, MFA issues, and general identity-management tasks.
• Perform workstation setup, imaging, deployment, and peripheral configuration.
• Support enterprise applications and departmental systems, including specialized tools.

Requirements

• Bachelor’s degree in IT or related field or equivalent experience
• Experience providing IT support, service desk operations, or system troubleshooting.
• Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
• Experience supporting mobile devices (iOS and Android), including enterprise management profiles.
• Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Excel, Word, etc.).
• Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
• Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
• Ability to follow ITIL best practices for incident, problem, and change management.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to lift, move, and install computer hardware up to 25–40 lbs.

Schedule

• Duration: Long-Term
• Work Mode: On-site

How to apply

• Send your updated resume by email.

Location

• Washington, DC