IT Support Technician

About the role

Dine Brands Global is seeking an IT Support Technician to diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues. The role supports restaurant managers and franchise home IT staff to help keep restaurants running efficiently. The help desk handles software, hardware, and networking issues as they arise.

Responsibilities

• Use a ticketing system to log and monitor tickets.
• Monitor problem management software and support systems for current outages and pending solutions.
• Work with end users and solution partners to resolve issues.
• Monitor and complete restaurant project tickets according to deadlines set by project teams.
• Follow company policies, uphold professional standards, and perform work respectfully.

Requirements

• Use experience and good judgment to plan and accomplish goals while handling a variety of complicated tasks in a fast-paced work environment.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and be highly self-motivated.
• Ability to learn new technologies quickly.
• Provide help desk support for common PC and peripheral setup, maintenance, and repair problems.
• Independently research and resolve technical problems.
• In-depth understanding of Android, Windows 11, Server 2019/2022, and desktop applications such as Microsoft...

Key facts

• Supports restaurant managers and franchise home IT staff.
• Handles telecommunications, network, hardware, and software issues.
• Requires excellent communication and interpersonal skills.
• Requires an in-depth understanding of Android, Windows 11, and Server 2019/2022.