Logistics Customer Service Specialist – Medellín, Colombia

Nassau National Cable is hiring a full-time Logistics Customer Service Specialist in Medellín, Antioquia, Colombia. This hybrid role includes three work-from-home days per week.

Position details

• Location: Medellín, Colombia (hybrid; three days working from home)
• Schedule: Full-time; U.S. holidays off
• Pay: $900 per year, as listed in the job posting
• English: B2 or higher
• Experience: 1–3 years preferred, but not required
• Engagement: Services contract with long-term potential
• Application requirement: An English resume is required

Nassau National Cable is a fast-growing industrial e-commerce company that has expanded by 500% over the past two years and operates in six countries. The Logistics Customer Service Specialist supports post-sales operations, focusing on shipment tracking, carrier follow-ups, and keeping customers informed about deliveries.

Responsibilities

• Answer inbound calls and make outbound calls to provide accurate shipment tracking updates.
• Follow up with carriers and customers about shipment locations and delivery status.
• Assist with bills of lading (BOLs) and other shipping documentation.
• Communicate clearly and promptly about delivery updates and potential delays.
• Coordinate with internal teams to troubleshoot and resolve shipping issues.
• Suggest ways to improve shipping processes and the customer experience.

Qualifications

• Experience in logistics, transportation, dispatching, or shipping-related customer service is preferred.
• Familiarity with track-and-trace systems, transportation management systems (TMS), and BOL or document generation is helpful.
• B2 or higher English proficiency, written and spoken.
• Ability to multitask and stay organized while supporting customers and following up on shipments.

Submit your resume in English to be considered for this hybrid logistics customer service job in Medellín.