Market Director Patient Access

About the role

Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission. It offers emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. It is also the only Trauma Center for 13 miles and was the first Accredited Geriatric Emergency Room in Dallas County.

The Market Director Patient Access provides strategic leadership and operational oversight for Patient Access services across a multi-facility market, supporting efficient, consistent, patient-centered access to care.

Responsibilities

• Oversee scheduling, registration, insurance verification, denial prevention, and PBX operations.
• Drive front-end revenue cycle optimization while enhancing the patient experience.
• Partner with hospital executives, clinical leadership, and revenue cycle teams to standardize processes, ensure regulatory compliance, and achieve organizational performance goals.
• Use innovation and data-driven decision-making while developing high-performing teams.

Requirements

• Bachelor’s degree in Business Management or Accounting and three years of experience in a patient access leadership position in an acute care hospital; or seven years of patient access leadership experience in an acute care facility.
• Proven ability to lead, influence, and develop a team.
• Customer service and/or patient satisfaction experience required.
• Preferred skills and abilities: Must be able to demonstrate...

Key facts

• Oversees Patient Access services across a multi-facility market.
• The role integrates scheduling, registration, insurance verification, denial prevention, and PBX operations.
• A bachelor’s degree in Business Management or Accounting and qualifying patient access leadership experience are required.
• Customer service and/or patient satisfaction experience is required.