Network Technical Support Engineer

Tasks

• Diagnose and resolve network & service incidents (customer connectivity, latency, packet loss, etc.).
• Troubleshoot access L2/L3, routing, IP transport, access and broadband domains.
• Analyze logs, packet captures, alarms, telemetry and network data to find root causes.
• Support broadband technologies (GPON/XGS-PON, BNG/BRAS, CGNAT, DHCP RADIUS, etc.).
• Drive incident resolution, perform RCA and create runbooks/knowledge articles.
• Collaborate with engineering, vendors and operations teams for complex issues.
• Validate changes, upgrades and migrations.
• Support customer connectivity and service issues (e.g. DHCP, DNS, internet reachability).

Requirements

• 5+ years in network engineering/operations support.
• Strong hands-on knowledge of TCP/IP, routing, BGP, OSPF/IS-IS, VLANs, NAT/CGNAT, QoS, etc.
• Experience with broadband technologies (FTTH, PON, OLT/ONT, BNG/BRAS, etc.) is highly preferred.
• Relevant certifications (CCNA/CCNP, JNCIA/JNCIP) are a plus.
• Experience with network automation, Python/Ansible or telemetry/observability is a plus.
• Strong L2/L3 networking and TCP/IP fundamentalsBGP, OSPF/IS-IS, VLANs, Routing, NAT/CGNAT
• Broadband technologies: FTTH, GPON/XGS-PON, OLT/ONT, BNG/BRASNetwork troubleshooting, packet analysis, and root-cause analysis
• Wireshark, CLI, and network monitoring tools

Schedule

• Onsite

How to apply

• Share your updated CV.
• Connect on LinkedIn.

Location

• Seattle, WA