Ocean Export Customer Service Logistics Coordinator in Naperville, IL
Published on CazVidat Dan Oda
Join Dan Oda as an Ocean Export Customer Service Logistics Coordinator in Naperville, IL. Manage shipments, coordinate documentation, and deliver excellent cust
Salary
Not provided
Location
Naperville, Illinois, United States
Employment type
Full time
Workplace
Not provided
Ocean Export Customer Service Logistics Coordinator in Naperville, IL
Naperville, Illinois, United States
Job description
Dan Oda is hiring an experienced Ocean Export Customer Service Logistics Coordinator in Naperville, Illinois. This full-time role is vital for managing international ocean freight shipments and delivering outstanding customer service in a fast-paced logistics environment.
Key Responsibilities
- Respond promptly to daily customer inquiries related to ocean export logistics.
- Coordinate and verify shipment documentation ensuring compliance with international shipping regulations.
- Resolve operational challenges and provide effective solutions to improve customer satisfaction.
- Work closely with freight forwarders, shipping lines, and warehouse teams to ensure timely shipment deliveries.
- Track shipments and provide customers with regular updates to maintain transparency.
- Generate reports on shipping performance and customer feedback to identify improvement opportunities.
- Maintain organized records of all export shipments and customer communications.
Required and Preferred Qualifications
- Bachelor's Degree in Logistics, Supply Chain Management, or related field.
- Strong communication, organizational, and problem-solving skills.
- Proficiency with logistics software and ocean export tools.
- At least 2 years of logistics experience, preferably in customer service.
- Knowledge of international shipping regulations and export documentation.
Join Dan Oda’s motivated logistics team, collaborating closely with sales and inventory management to ensure operational excellence and customer satisfaction. This position reports to the Logistics Manager and is based in Naperville, IL. This is an on-site, full-time opportunity.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Naperville, Illinois.
Do I need prior experience to apply for this job?
Yes, the position requires at least 2 years of logistics experience, preferably in customer service.
Will I be working remotely or on-site?
This job is not remote; you will be working on-site in Naperville, Illinois.
What kind of educational background is required?
A Bachelor's Degree in Logistics, Supply Chain Management, or a related field is required.
What are the main responsibilities of this role?
You will respond to customer inquiries, coordinate shipment documentation, resolve operational issues, collaborate with freight forwarders and warehouse teams, track shipments, and prepare shipping performance reports.
Who will I report to and collaborate with?
You will report to the Logistics Manager and work closely with sales and inventory management teams.