On-Site Support Technician

Overview

McGuireWoods LLP is seeking an OST/Desktop Support Technician for our Chicago office. This role focuses on providing hands-on support to firm personnel with PC hardware and software. In collaboration with other IT teams, the On-Site Support Technician will help ensure technology is utilized efficiently and effectively across their assigned area.

McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

Responsibilities

Interfaces directly with all assigned Firm personnel to provide solutions to technology software application issues. Set-up and support internal and external meetings, presentations, conference calls and events as needed. Identifies issues relating to the use of technology that are affecting clients and advises appropriate personnel. Performs, under the direction of technicians outside the Support Service group, additional duties including, but not limited to, relocating phones. Participates in department-wide projects such as hardware/software rollouts, office moves, mergers and acquisitions, etc. Maintains technical currency in all Level One software packages as well as with all supported hardware systems. Maintains technical currency with Level Two software packages necessary to support assigned Firm personnel. Performs additional duties as directed.

Qualifications

Minimum of 2-4 years supporting the use of industry standard Windows applications through on-site, help desk or technology training functions. Law firm experience preferred. Experience with latest versions of Microsoft Windows OS, Microsoft Office Suite (proficient) with emphasis on supporting Outlook and Word. Experience supporting iPhone and Android. Experience troubleshooting hardware issues (laptop, desktop, printers, etc.) as well as virus and malware remediation. Interest in using innovative AI technology, including Harvey and Copilot, to support efficient high-impact work.

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