Online Customer Support Representative – Airbnb | Austin, TX
Published on CazVidat #4EBDE5
Apply for a full-time, remote-eligible online customer support job with #4EBDE5. Help Airbnb travelers with bookings from Austin, Texas.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Online Customer Support Representative – Airbnb | Austin, TX
United States
Job description
#4EBDE5 is hiring a full-time Online Customer Support Representative for Airbnb in Austin, Texas. This role is remote eligible and focuses on helping travelers have positive experiences through responsive, friendly online support.
Key Responsibilities
- Assist customers through online chat and email.
- Answer booking inquiries and resolve customer issues.
- Maintain a friendly, approachable tone in every interaction.
- Support teammates during peak periods.
- Document customer interactions accurately.
- Meet response-time goals and participate in team meetings.
Required and Preferred Qualifications
- Some college experience.
- Strong communication and customer service skills.
- Ability to multitask and manage time effectively.
- A collaborative, team-focused approach.
Work Environment
Join a casual, welcoming team that supports professional growth and flexibility in the modern workplace. The position is based in Austin, Texas, and is remote eligible. No salary information was provided.
Frequently asked questions
Is this position remote or on-site?
This role requires on-site presence at the Austin, Texas office and is not remote.
What kind of experience or education do I need to apply?
Some college experience is preferred, along with strong written and verbal communication skills and a customer service orientation.
What will my main responsibilities be in this job?
You will assist customers via online chat and email, resolve booking inquiries, troubleshoot issues, and document customer interactions accurately.
What is the work environment like?
The workplace culture is casual and welcoming, fostering professional growth and offering flexibility within a modern office environment in Austin.
Is this a full-time position?
Yes, this is a full-time role based in Austin, Texas.