Online Customer Support Representative – Airbnb | Austin, TX
Published on CazVidat #4EBDE5
Apply for a full-time, remote-eligible online customer support job in Austin, TX. Help Airbnb travelers with bookings, questions, and service issues.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Online Customer Support Representative – Airbnb | Austin, TX
United States
Job description
Join #4EBDE5 as an Online Customer Support Representative supporting Airbnb customers. This full-time role is based in Austin, Texas, and is eligible for remote work. Help travelers have positive experiences by responding to questions, resolving booking issues, and communicating with care.
Key Responsibilities
- Assist customers through online chat and email
- Resolve booking questions and customer issues
- Maintain a friendly, approachable, and professional tone
- Support teammates during peak service periods
- Document customer interactions accurately
- Meet response-time goals
- Participate in team meetings
Required and Preferred Qualifications
- Some college experience
- Strong communication and customer service skills
- Ability to multitask effectively
- Team-oriented approach and good time management skills
Our casual, welcoming culture supports professional growth and flexibility in a modern workplace.
Frequently asked questions
Is this position remote or on-site?
This role requires on-site presence at the Austin, Texas office and is not remote.
What kind of experience or education do I need to apply?
Some college experience is preferred, along with strong written and verbal communication skills and a customer service orientation.
What will my main responsibilities be in this job?
You will assist customers via online chat and email, resolve booking inquiries, troubleshoot issues, and document customer interactions accurately.
What is the work environment like?
The workplace culture is casual and welcoming, fostering professional growth and offering flexibility within a modern office environment in Austin.
Is this a full-time position?
Yes, this is a full-time role based in Austin, Texas.