Operations Coordinator BPO

Operations Coordinator BPO📍 Lima, Perú | ⏰ Full-Time | 🌎 Advanced English (C1-C2)We're looking for an Operations Coordinator to lead Legal Operations, ensuring exceptional client satisfaction, operational excellence, and sustainable business growth through strategic leadership and data-driven decision-making.Key Responsibilities✅ Lead, develop, and coach high-performing teams.✅ Drive operational efficiency and service delivery excellence.✅ Translate business strategy into tactical action plans and measurable results.✅ Monitor and improve KPIs, OKRs, and operational performance.✅ Identify growth and upselling opportunities with existing clients.✅ Collaborate with cross-functional teams to implement innovative solutions.✅ Ensure an outstanding client and Soulver experience.Requirements✔️ 5+ years of experience in Operations leadership or team management.✔️ Strong experience managing high-performance teams.✔️ Advanced English proficiency (C1-C2).✔️ Knowledge of KPIs, OKRs, Project Management, and Operational Strategy.✔️ Strong analytical, leadership, and stakeholder management skills.✔️ Proficiency in Microsoft Office.📅 Schedule: Monday to Friday, 8:00 a.m. – 6:00 p.m.If you're a strategic leader passionate about operational excellence, team development, and client success, we'd love to hear from you! 🚀