Operations Coordinator

Tasks

• Support daily business operations, including order processing, customer service, e-commerce, purchasing, reporting, and process improvements.
• Work closely with our Purchasing, Warehouse, Accounting, and Sales teams while collaborating with Operations Coordinators across Canada to share best practices, solve challenges, and improve efficiency.
• Respond to customer, vendor, and internal inquiries by phone & email.
• Process and review orders through ERP and e-commerce systems.
• Coordinate backorders, product availability, and delivery timelines.
• Resolve customer concerns professionally and efficiently.
• Support Purchasing with vendor orders, inventory, and reporting.
• Coordinate with Warehouse teams to ensure timely order fulfillment.
• Assist Accounting with invoices, reconciliations, and reports.
• Work with Sales to identify customer needs, trends, and opportunities.
• Develop and update SOPs and training resources.
• Support ERP testing, workflow improvements, and reporting.
• Analyze trends and identify opportunities to improve efficiency.
• Share best practices and solutions with our national team.

Requirements

• 1–3 years of experience in customer service, operations, logistics, order processing, or administration.
• Ability to manage multiple priorities in a fast-paced environment.

Schedule

• Full-Time
• In-Office
• Monday to Friday | 8:00 AM – 5:00 PM

How to apply

• Send your resume by email.

Location

• Edmonton Warehouse