Operations Coordinator – Field Services

Tasks

• Coordinate and monitor daily Field Service activities and service tickets across the US.
• Track tickets from assignment through engineer attendance and completion.
• Monitor SLA deadlines, ticket backlog, ageing and SLA risks.
• Coordinate with Field Engineers and Field Service Providers (FSPs).
• Follow up on delayed, pending or incomplete service activities.
• Coordinate spare parts, warehouses, logistics and Field Stock Locations (FSLs).
• Identify operational risks and escalate potential SLA failures proactively.
• Maintain daily/weekly operational trackers and reports.
• Provide accurate visibility into ticket status, engineer availability, stock issues and SLA risks.

Requirements

• Experience in Field Services, IT Services, Dispatch, Service Desk or SLA-driven operations.
• Strong coordination, follow-up and problem-solving skills.
• Excellent communication and organizational skills.
• Strong Microsoft Excel and operational reporting skills.
• Ability to manage multiple priorities and follow tasks through to completion.
• Comfortable coordinating activities across multiple US time zones.
• Experience with POS/payment technology, retail technology, spare-parts logistics or nationwide Field Services is a plus.

How to apply

• Send your updated resume via DM or email.

Location

• Atlanta/Hybrid