Airbnb Online Assistant (Part-Time, Remote) — Austin, TX
Published on CazVidat Prohire
Apply for Prohire’s part-time Airbnb Online Assistant role in Austin, TX. Support guests with bookings, online inquiries, and flexible remote work options.
Salary
Not provided
Location
United States
Employment type
Part time
Workplace
Remote
Airbnb Online Assistant (Part-Time, Remote) — Austin, TX
United States
Job description
Prohire is seeking a part-time Airbnb Online Assistant in Austin, Texas. This remote-eligible role supports guests through online platforms, helping create smooth booking experiences and responsive customer service. Flexible hours and a casual, collaborative work environment are part of the opportunity.
Key Responsibilities
- Respond promptly to customer inquiries through online platforms and provide helpful service.
- Assist with bookings, booking changes, and cancellations.
- Work with the marketing team on promotions and events that support guest engagement.
- Maintain accurate records of customer interactions and feedback.
- Share insights and best practices in team meetings.
- Monitor online forums and social media for guest feedback and potential issues.
- Complete ongoing training on company policies and hospitality industry trends.
Required and Preferred Qualifications
- Strong written and verbal communication skills.
- Ability to collaborate effectively in a team environment.
- Customer service or hospitality management certification is relevant.
- Previous customer service experience is preferred.
- Familiarity with online booking systems and tools is a plus.
- One to two years of related experience is preferred, but not required.
Work Environment and Growth
This part-time position offers flexible hours and remote work eligibility. Prohire values diversity, innovation, creativity, teamwork, and open communication, with opportunities to develop skills and grow professionally.
Job Details
- Employer: Prohire
- Job type: Part-time
- Location: Austin, Texas, United States
- Remote eligibility: Yes
Frequently asked questions
Is this position remote or on-site?
This is an on-site position based in Austin, Texas.
What kind of experience do I need for this role?
Prior experience in customer service or a related field is preferred but not required; 1-2 years in a similar role is also preferred.
What are the main responsibilities of this job?
You will respond to customer inquiries, assist with bookings and cancellations, collaborate with marketing, maintain records, monitor feedback, and participate in team meetings.
Is this a full-time or part-time job?
This is a part-time position with flexible hours.
Are there opportunities to grow in this role?
Yes, the company offers numerous growth opportunities to enhance your skills and progress in your career.