Power Platform Support Engineer

Job Title: Power Platform Support Engineer WORK MODEL: Remote
Job SummaryWe are looking for a skilled Power Platform Support Engineer with 5 to 7 years of IT experience and Handson expertise in supporting Microsoft Power Platform solutions The candidate will be responsible for application support incident resolution monitoring maintenance troubleshooting and enhancements of Power Platform applicationsKey ResponsibilitiesProvide L2L3 support for applications developed using Power Apps Power Automate Power BI and DataverseInvestigate and resolve incidents, service requests and production issues within SLA timelinesMonitor workflows scheduled jobs integrations and application performancePerform root cause analysis RCA and implement corrective and preventive actionsSupport deployment activities release management and environment migrationsManage user access security roles and environment administrationCoordinate with development teams for bug fixes and application enhancementsCreate and maintain technical documentation knowledge base articles and support proceduresMonitor system health and proactively identify operational risksParticipate in on call support when requiredRequired Technical SkillsMicrosoft Power Apps Canvas ModelDriven AppsPower Automate Cloud FlowsMicrosoft DataversePower BISharePoint OnlineMicrosoft 365SQL ServerREST APIs and Web ServicesPower Platform Administration CenterSupport Operations SkillsIncident ManagementProblem ManagementChange ManagementService Request HandlingRoot Cause Analysis RCAProduction SupportSLA ManagementRelease Deployment SupportPreferred SkillsExperience with Azure services Logic Apps Azure FunctionsKnowledge of Power PagesFamiliarity with Copilot Studio and AI BuilderExposure to CICD and Application Lifecycle Management ALMExperience with ServiceNow or equivalent ticketing toolsCertifications PreferredMicrosoft Certified Power Platform Functional Consultant PL200Microsoft Certified Power Platform Developer Associate PL400ITIL Foundation CertificationEducational QualificationBachelors Degree in Computer Science Information Technology or a related fieldKey CompetenciesStrong troubleshooting and analytical skillsGood communication and stakeholder managementCustomer focused approachAbility to work independently and in a team environmentExcellent documentation and reporting skillsCommitment to operational excellence and continuous improvement