Quality Analyst (Travel Sales)

We are seeking a detail-oriented and dedicated Quality Analyst to join our dynamic team in Cebu City, Cebu, Philippines. This full-time position offers an exciting opportunity to work in the travel sales industry, where your expertise in quality assurance will greatly contribute to ensuring the highest level of service for our clients. As a key player in our organization, you will have a direct impact on enhancing customer satisfaction while driving operational excellence. Key Responsibilities Conduct regular quality assessments and audits of travel sales processes to ensure compliance with company standards. Review and analyze customer feedback to identify areas for improvement in service delivery. Collaborate with the sales team to develop training manuals and quality guidelines that support performance excellence. Facilitate quality training sessions to enhance team members’ skills in customer interaction and service standards. Prepare and present detailed reports on quality metrics and findings to senior management on a monthly basis. Assist in the development of quality improvement projects aimed at boosting operational efficiency. Work closely with cross-functional teams to promote a culture of quality across the organization. Required and Preferred Qualifications Bachelor's Degree in Business Administration, Management, or a related field. Proven experience in quality assurance, preferably within the travel or sales industry. Strong analytical skills and attention to detail. Proficient in quality assurance methodologies and tools. Excellent communication skills, both verbal and written. Knowledge of industry-standard certifications in quality management is a plus. Minimum of 2-3 years of experience in quality analysis or related roles. This role is part of a collaborative team structure that emphasizes teamwork and effective communication. You will report directly to the Quality Assurance Manager and work alongside the sales team, IT, and customer service departments to ensure seamless operations. We pride ourselves on fostering a vibrant company culture that supports growth and innovation. As a part of our team, you will enjoy modern workplace benefits, including flexible working hours, professional development opportunities, and a commitment to work-life balance. Join us and take the next step in your career.