Remote Customer Service Representative - Los Angeles, CA
Published on CazVidat IRIS TELEHEALTH
Join IRIS TELEHEALTH as a part-time Remote Customer Service Representative in Los Angeles. Provide excellent support in a flexible, remote environment.
Salary
Not provided
Location
United States
Employment type
Part time
Workplace
Remote
Remote Customer Service Representative - Los Angeles, CA
United States
Job description
IRIS TELEHEALTH is seeking a friendly and inviting Remote Customer Service Representative to join our dynamic team based in Los Angeles, California. This part-time remote position offers an excellent opportunity to provide exceptional customer support while working in a collaborative and supportive environment.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat with accurate information.
- Apply problem-solving skills to troubleshoot and resolve customer issues efficiently.
- Maintain professionalism and empathy when communicating with customers from diverse backgrounds.
- Record detailed customer interactions and feedback in the CRM system.
- Collaborate with team members to ensure seamless customer service and share best practices.
- Contribute to the development and improvement of customer service processes and policies.
- Monitor and track customer feedback to help enhance service offerings.
Required and Preferred Qualifications
- Some college experience preferred.
- Strong time management and organizational skills.
- Proficient in customer service with a focus on problem-solving and adaptability.
- Excellent written and verbal communication skills.
- Technical proficiency with customer support software and tools.
- Attention to detail and self-motivation are essential.
- Previous customer service experience is a plus.
Join IRIS TELEHEALTH and be part of a team that values camaraderie, continuous improvement, and professional growth. We offer flexible remote work options and encourage ongoing training and development to support your career advancement.
Frequently asked questions
Is this position fully remote?
Yes, this is a remote role based in Los Angeles, California, allowing you to work from home.
What kind of schedule can I expect for this part-time job?
The job is part-time, but the description does not specify exact hours or shifts.
What experience do I need to apply for this role?
Some college experience is preferred, and previous customer service experience is a plus, along with strong problem-solving and communication skills.
What are the main responsibilities of this customer service position?
You will respond to customer inquiries via phone, email, and chat, troubleshoot issues, document interactions in the CRM, and collaborate with the team to improve service processes.
Does the company provide any training or professional development?
Yes, IRIS TELEHEALTH encourages professional development through ongoing training and workshops.