Remote Customer Service Representative

At IRIS TELEHEALTH, a leader in innovative healthcare solutions based in Los Angeles, California, we're expanding our team with a dedicated Remote Customer Service Representative . Join us and play a vital role in delivering exceptional support to our clients while enjoying the flexibility of working remotely from anywhere in the United States. This part-time position offers a unique opportunity to contribute to a fast-growing telehealth company that values collaboration, continuous learning, and career advancement. As a member of our remote team, you will engage with diverse customers, helping solve their issues efficiently and professionally. We believe in fostering a supportive environment where your problem-solving skills and empathy can shine. If you are passionate about customer service and want to grow your career in a dynamic industry, this role is perfect for you. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat, ensuring accurate and helpful information delivery. Troubleshoot and resolve customer issues using effective problem-solving techniques to maintain high satisfaction rates. Maintain professionalism and empathy when communicating with customers from various backgrounds, enhancing customer loyalty. Document detailed records of customer interactions and feedback accurately in our CRM system to support continuous improvement. Collaborate with team members to share best practices and provide seamless customer service experiences. Assist in refining customer service processes and policies to improve efficiency and customer satisfaction. Monitor customer feedback trends to help the company adapt and enhance service offerings. What We're Looking For Required: Some college experience or equivalent education. Strong organizational and time management skills to handle multiple customer interactions effectively. Proven customer service skills with a focus on adaptability and problem-solving. Excellent verbal and written communication skills in English. Technical proficiency with customer support software and tools. Attention to detail and self-motivation to work independently in a remote setting. Preferred: Previous experience in a customer service role, especially in telehealth or healthcare sectors. Familiarity with CRM systems and remote collaboration platforms. Interest in professional development and career growth within the company. What We Offer Flexible remote work arrangement to support work-life balance. Part-time schedule ideal for students, caregivers, or those seeking supplemental income. Professional development opportunities including training workshops and career advancement paths. Supportive team culture that values collaboration and continuous improvement. Competitive hourly pay aligned with industry standards in Los Angeles and remote roles. Access to health insurance, paid time off, and retirement plans as part of our benefits package. Frequently Asked Questions Is this position fully remote? Yes, this role is 100% remote, allowing you to work from anywhere within the United States. What are the working hours? This is a part-time position with flexible scheduling options to accommodate your availability. Do I need prior customer service experience? While preferred, it is not mandatory. We value strong communication skills and a willingness to learn. What tools will I use? You will work with CRM software, email, chat platforms, and phone systems to assist customers effectively. Are there opportunities for career growth? Absolutely. IRIS TELEHEALTH encourages professional development and offers advancement opportunities within the company. How do I apply? Simply submit your application through our online portal. We review applications promptly and will contact qualified candidates for interviews. For more information about customer service roles in telehealth: U.S. Bureau of Labor Statistics - Customer Service Managers Ready to join a forward-thinking company that v