Remote Customer Service Representative - Los Angeles, CA
Published on CazVidat IRIS TELEHEALTH
Join IRIS TELEHEALTH as a part-time remote customer service representative in Los Angeles. Support clients by phone, email, and chat while growing your skills.
Salary
Not provided
Location
United States
Employment type
Part time
Workplace
Remote
Remote Customer Service Representative - Los Angeles, CA
United States
Job description
IRIS TELEHEALTH is seeking a friendly, customer-focused part-time Remote Customer Service Representative in Los Angeles, California. In this remote role, you will help clients get timely answers, resolve concerns, and receive a supportive service experience. Join a collaborative team that values empathy, problem-solving, and continuous improvement.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with accurate, timely information.
- Troubleshoot and resolve customer issues using sound judgment and problem-solving skills.
- Communicate professionally and empathetically with customers from diverse backgrounds.
- Document customer interactions and feedback in the CRM system.
- Collaborate with teammates and share effective customer service practices.
- Contribute to improvements in customer service processes and policies.
- Monitor customer feedback to help refine service offerings.
Required and Preferred Qualifications
- Excellent written and verbal communication skills.
- Strong time management, organization, and attention to detail.
- Customer service skills, including problem-solving and adaptability.
- Comfort navigating customer support software and tools.
- Self-motivation and the ability to work effectively in a remote environment.
- Some college experience preferred; previous customer service experience is a plus.
Work Environment and Development
IRIS TELEHEALTH fosters camaraderie and continuous improvement, with opportunities for professional development through training and workshops. This is a part-time, remote-eligible position associated with Los Angeles, California. Pay details were not provided.
Frequently asked questions
Is this position fully remote?
Yes, this is a remote role based in Los Angeles, California, allowing you to work from home.
What kind of schedule can I expect for this part-time job?
The job is part-time, but the description does not specify exact hours or shifts.
What experience do I need to apply for this role?
Some college experience is preferred, and previous customer service experience is a plus, along with strong problem-solving and communication skills.
What are the main responsibilities of this customer service position?
You will respond to customer inquiries via phone, email, and chat, troubleshoot issues, document interactions in the CRM, and collaborate with the team to improve service processes.
Does the company provide any training or professional development?
Yes, IRIS TELEHEALTH encourages professional development through ongoing training and workshops.