Online Support Assistant - Statesboro, GA

FedEx is hiring a part-time Online Support Assistant in Statesboro, Georgia. This customer support role involves assisting customers through email and chat, documenting inquiries, and working with colleagues to resolve issues. The position is listed as part-time at $20 per hour.

Key Responsibilities

• Provide prompt, friendly online support to customers through email and chat.
• Answer questions about products, services, and customer accounts.
• Record and track customer interactions in support software.
• Collaborate with team members to resolve complex customer issues.
• Build positive customer relationships and support customer loyalty.
• Attend team meetings, share insights, and stay informed about updates.
• Identify opportunities to improve customer support processes.
• Coordinate with support, operations, marketing, and product teams as needed.

Qualifications

• High school diploma or equivalent.
• Customer service or support experience preferred.
• Comfort using standard office software and online communication tools.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities efficiently.
• Friendly, helpful approach and willingness to work collaboratively.

Work Environment

Work with a collaborative team and report to the Customer Support Manager. The source posting describes the role as remote; however, the job listing data marks it as not remote eligible. Confirm the work arrangement with FedEx before applying.

Pay and Schedule

Pay: $20 per hour. Employment type: Part-time.