Retention Manager in Ciudad del Este, Paraguay

We are seeking a full-time Retention Manager in Ciudad del Este, Alto Paraná Department, Paraguay. The position pays PYG 6,000,000 per month. In this role, you will strengthen customer loyalty, improve engagement, and reduce churn through data-informed retention strategies.

Key Responsibilities

• Develop and implement customer retention strategies to improve engagement and reduce churn.
• Analyze customer data and feedback to identify trends and opportunities for improvement.
• Partner with marketing teams to create targeted campaigns for existing customers.
• Track retention initiatives and evaluate results using key performance metrics.
• Lead cross-functional efforts to improve the customer experience across the customer lifecycle.
• Prepare and present retention performance reports to senior management.
• Keep up with customer retention trends and best practices.

Qualifications

• Experience in customer retention, marketing, or a related field.
• Strong analytical skills, including customer data analysis and insight development.
• Excellent communication and interpersonal skills.
• Familiarity with customer relationship management (CRM) software and analytics tools.
• Ability to develop and manage customer loyalty programs.
• Comfort working in a fast-paced environment and collaborating across teams.

Work Location and Compensation

This is an on-site, full-time position based in Ciudad del Este, Paraguay, with monthly compensation of PYG 6,000,000. The Retention Manager will work closely with marketing, sales, and customer service teams and report retention results to senior management.