Sales Floor Associate

Job Location - New York City Metropolitan AreaAbout the jobWe are looking for a Sales Associate on a permanent contract. The position is located in our Hudson Yards Boutique location.THE ROLEReporting to the Boutique Manager, your role will be to act as our ambassador, consistently exceeding client expectations, and achieving their individual monthly sales targets. His or Her passion and entrepreneurial spirit is conveyed in every conversation and imperative for the success of this important role
Your main responsibilities will include :Provide exceptional customer service by greeting, listening, and assisting clients by exceeding their expectations and demonstrating excellent knowledge of jewelry product and stylingPresent the brand in accordance with the brand’simageSuggesting jewelry based on the client’s personal style andneedsConveying jewelry by staying true to the Maison’s history and spiritBeing attentive to the customer’s expectation and acting accordinglyProactive with client outreach and demonstrating strong client follow-up skillsEnsuring that the client’s deliveries are prepared and organizedReceiving and monitoring of client product exchanges and repairsOperating the sales system by updating and monitoring sales recording and client databaseUnderstanding that being an ambassador means conveying the brand’s spirit even outside of the boutique, by always looking for opportunities to bring in new clientele
Additional responsibilities :Physically and attentively managing the boutique’s inventory, product replenishment, and storageResponsible for producing an effective quality controlHandling credit, cash, and tax reduction; always ensuring proper identification is requested of the clientOffering the client meticulous and sophisticated packagingEnsuring the boutique is always presentable and welcoming, helping with the boutique’s maintenance
PROFILEYou have at least 3 years years of experience in Retail, ideally gained within the fine jewelry or luxury industry.You have a proactive mindset, positive energy, strong people skills, commercial mindset, a genuine passion for continuous learning, and enthusiasm for working in a customer-focused sales environment while representing the brand.You are comfortable working with IT tools and ERP systems and are fluent in English. Additional language skills area plus.We are committed to promoting diversity and valuing the unique backgrounds, perspectives, and talents of our employees. We believe that diversity drives innovation and collectivesuccess.All our positions are open to candidates with disabilities.Featured benefitsDental insurance, 401(k), Medical insurance, Vision insurance, Paid maternity leave, Disability insurance, Paid paternity leave