Sales Team Leader Telesales

Lead. Coach. Drive Sales. Create More Travel Stories!

Join our team and lead a group of passionate Telesales Representatives in helping more people explore the world.

KEY RESPONSIBILITIES
• Lead, supervise, and motivate a team of Telesales Representatives
• Monitor daily, weekly, and monthly sales performance
• Ensure achievement of individual and team sales targets
• Conduct daily huddles, coaching sessions, and performance reviews
• Monitor calls, leads, follow-ups, and closing performance
• Develop action plans for underperforming team members
• Ensure proper lead management and timely customer follow-ups
• Coach representatives on objection handling, upselling, and closing techniques
• Maintain high standards for call quality and customer experience
• Coordinate with Marketing, Operations, and other departments
• Prepare and present sales reports
• Help the team stay knowledgeable about travel packages, destinations, promotions, and booking processes

QUALIFICATIONS
• At least 2–3 years of BPO Sales / Telesales experience
• At least 1 year of experience as a Team Leader, Supervisor, SME or equivalent leadership role
• Experience handling outbound sales, lead conversion, or account acquisition
• Strong background in sales coaching and performance management
• Proven ability to meet or exceed sales targets
• Knowledge of sales KPIs (conversion rate, closing rate, productivity, attendance, QA, revenue)
• Excellent communication, leadership, and people-management skills
• Strong objection handling and closing skills
• Willing to learn travel products, destinations, packages, and booking processes
• Experience in the Travel & Tours industry is an advantage but not required
• Willing to work onsite in Binondo, Manila

WORK DETAILS
Position: Sales Team Leader (Telesales)
Employment Type: Full-time
Work Setup: On-site
Location: Binondo, Manila
Work Schedule: 6 days per week
Rest Day: 1 day per week (based on company schedule)

Salary: Competitive and commensurate with experience