Sendwave User Support Specialist – New York City, NY
Published on CazVidat Emma Jessi
Apply for a full-time Sendwave User Support Specialist job in New York City with Emma Jessi. Support users across email, chat, and phone for $10,000 per month.
Salary
$10,000 per month
Location
New York City, New York, United States
Employment type
Full time
Workplace
Not provided
Sendwave User Support Specialist – New York City, NY
$10,000 per month
Job description
Employer: Emma Jessi
Location: New York City, New York, United States
Job type: Full-time, on-site
Compensation: $10,000 per month
Emma Jessi is seeking a dedicated Sendwave User Support Specialist in New York City. In this full-time role, you will help users navigate the Sendwave platform, resolve issues, and receive timely, helpful support. You will report to the Customer Support Manager and collaborate with technical and other teams to improve the user experience.
Key Responsibilities
- Assist users by email, chat, and phone with platform-related questions.
- Troubleshoot and resolve Sendwave platform issues promptly.
- Document user interactions and feedback to support service improvements.
- Explain Sendwave features and functionality to users.
- Share recurring user issues with the technical team and suggest improvements.
- Follow up with users to confirm their concerns have been resolved.
- Keep current on product features and changes to provide accurate information.
Required and Preferred Qualifications
- High school diploma required.
- Familiarity with the Sendwave platform required.
- Demonstrated customer service skills and a focus on user satisfaction.
- Clear verbal and written communication skills.
- Previous experience in user support is preferred, but not required.
Compensation and Work Arrangement
This is a full-time, on-site position in New York City, New York. The stated compensation is $10,000 per month.