Senior Digital Product Owner Salesforce Mobile

Compensation & LocationLocation: Torrance, CAPay Range: $67.00 – $74.00 per hour (based on experience and internal equity)Schedule: Full-time, contract; long-term opportunityWork Type: Hybrid (4 days onsite, 1 day remote)Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

📍 Must be willing to work onsite in Torrance, CA✅ Sponsorship is AVAILABLE for this role‼️ ONLY W2 – NO CORP to CORP – NO 3rd Partie
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Position SummaryWe are seeking a Digital Product Owner to lead the strategy, delivery, and ongoing enhancement of customer-facing digital products supporting a leading automotive finance organization. This role is responsible for owning the product lifecycle from roadmap planning and requirements gathering through Agile delivery, user acceptance testing, production support, and continuous improvemen
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The ideal candidate has strong Product Owner experience, Salesforce expertise, customer-facing digital product knowledge, and a passion for delivering exceptional user experiences. This individual will work closely with business leaders, UX, engineering, QA, compliance, legal, marketing, and external vendors to drive successful product launches and operational excellen
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Key ResponsibilitiesOwn the product backlog and lead Agile product delivery across the full software development lifecycleServe as Product Owner and subject matter expert for Salesforce platforms and mobile applicationsLead backlog grooming, sprint planning, sprint reviews, retrospectives, and prioritization activitiesWrite detailed user stories, acceptance criteria, and business requirementsPartner with business stakeholders to define product vision, roadmap, and strategic prioritiesCreate process flows, business documentation, status reports, and product documentationDevelop and execute User Acceptance Testing (UAT) and regression test plansAnalyze testing results, triage defects, and coordinate issue resolutionSupport product launches, warranty periods, production support, and incident managementCoordinate organizational change management, field training, and customer communicationsCollaborate with UX, engineering, QA, compliance, SOX, legal, marketing, and customer experience teamsLead vendor coordination, platform releases, license management, and operational support activitiesMonitor SLAs, payment processing, deployments, batch processing, and platform performancePresent business cases, roadmap proposals, budgets, and product updates to executive leadershipAnalyze product metrics, customer behavior, business performance, and platform usage to support continuous improve
ment
What You'll Be Working OnAutomotive finance customer websitesCustomer self-service digital experiencesFinance mobile applicationsSalesforce platformAgent Service ConsoleCustomer Knowledge platformMarketing CloudCustomer communications (Email, SMS, Notifications, Message Center)Payment platformsDigital customer experience initia
tives
Required Skills & ExperienceBachelor's degree required3–5 years of Product Management, Product Owner, Product Development, or Product Operations experience supporting customer-facing digital productsExperience delivering digital products for Fortune 500 organizationsCustomer-facing product management experienceSalesforce experience (2+ years)Experience developing product roadmaps and strategic product plansStrong Agile experience with Product Owner responsibilitiesExperience writing user stories and acceptance criteria5+ years of User Acceptance Testing (UAT), regression testing, and test script developmentExperience working with cross-functional business and IT teamsExperience supporting payment platforms or financial services productsStrong communication, leadership, stakeholder management, and presentation skillsExperience managing vendors, budgets, procurement activities, and RFI/RFP processesAbility to thrive in fast-paced, ambiguous enviro
nments
Desired SkillsSAFe Product Owner or Scrum certificationSalesforce Certification (or willingness to obtain)Mobile application product experienceAutomotive finance industry experienceCaptive finance experienceDirect people leadership experienceProduct strategy experienceDigital customer experience expertiseCustomer journey optimizationStable work history within large enterprise organi
zations