Senior ITSM and ServiceNow Release Management Consultant

Tasks

• Lead the design, configuration, integration, and implementation of enterprise Release Management solutions.
• ServiceNow ITSM configuration, customization, administration, and implementation
• Digital Product Release Management (DPRM) or equivalent enterprise Release Management solutions
• ITIL best practices, Incident Management, Change Enablement, Problem Management, and CMDB
• ServiceNow Flow Designer, Business Rules, Client Scripts, UI Policies, workflows, and approval processes
• ServiceNow integrations and APIs connecting CMDB, Change Management, Strategic Portfolio Management (SPM), DevOps tools, and CI/CD pipelines
• Enterprise release governance, release calendars, deployment planning, risk assessment, and dependency management
• ITSM operating models, process improvement, governance frameworks, and stakeholder workshops
• ServiceNow dashboards, reporting, Performance Analytics, documentation, and knowledge transfer

Requirements

• 7+ years in ITSM consulting and 5+ years of hands-on ServiceNow experience
• ServiceNow Certified System Administrator (CSA)
• 7+ years of ITSM consulting and enterprise service management experience.
• 5+ years of hands-on ServiceNow platform experience.
• Proven experience delivering Release Management solutions and integrations.
• Excellent communication, documentation, and stakeholder engagement skills.
• Public-sector experience is an asset.
• Candidates must

Schedule

• Hybrid - minimum 3 days onsite per week
• 6 months + potential 6-month extension
• Contract

Pay

• CAD $100–$110/hour (Incorporated / Inc.)

Location

• Toronto, Ontario, Canada