Senior macOS Support Engineer (L2)

Tasks

• Provide advanced L2 support for enterprise macOS endpoints
• Own complex incidents from diagnosis through resolution
• Troubleshoot macOS, applications, installations, performance, permissions, and startup issues
• Read, execute, and troubleshoot Bash, Zsh, and Python scripts
• Diagnose failed scripts by analyzing permissions, dependencies, paths, environment variables, logs, and exit codes
• Install, configure, repair, upgrade, and remove enterprise applications
• Perform controlled cleanup of residual files, packages, binaries, caches, plists, and launch items
• Use Terminal and native macOS utilities for advanced troubleshooting
• Analyze macOS logs, processes, services, and system information to identify root cause
• Troubleshoot LaunchAgents, LaunchDaemons, Keychain, FileVault, package installers, and system services
• Document solutions, known issues, and repeatable remediation procedures
• Support users through Slack, Zoom, and ITSM platforms

Requirements

• 5+ years of hands-on macOS support/administration
• 3+ years of L2 or advanced endpoint support
• Strong macOS Terminal, Bash & Zsh
• Deep knowledge of macOS file systems, permissions, processes, services, and application bundles
• Strong troubleshooting and root-cause analysis skills
• Experience troubleshooting shell scripts and failed software deployments
• Experience with macOS logs and system utilities
• Hands-on knowledge of LaunchAgents, L

Schedule

• 8:00 AM – 5:00 PM EST
• Onsite

Location

• Tampa, FL