Senior Site Support Engineer

Tasks

• Deliver personalized executive IT support with proactive communication and end-to-end ownership.
• Troubleshoot L3 issues across Windows, macOS, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, mobile devices, printers, and connectivity.
• Manage device provisioning, Intune, ServiceNow tickets, escalations, endpoint refreshes, and replacements.
• Support Board meetings, earnings calls, town halls, Teams Rooms, AV equipment, and hybrid meetings.
• Handle HQ technology readiness, preventive checks, onboarding/offboarding, and loaner devices.
• Manage IT assets, CMDB, inventory, warranties, procurement, audits, and vendor coordination.
• Follow ITIL practices, document solutions, resolve recurring issues, and collaborate across IT teams.

Requirements

• 5+ Years
• Bachelor’s degree or equivalent experience with 5+ years in onsite IT/desktop support.
• Executive support experience; strong Microsoft 365, Windows, macOS, AV, and ITSM skills.
• Excellent communication, discretion, troubleshooting, customer service, and composure under pressure.
• Preferred: Intune, Entra ID, Teams Rooms, endpoint security, ITIL/certifications, executive events, and asset management.

Schedule

• Onsite

How to apply

• Share your updated resume via LinkedIn.

Location

• Washington, DC