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Service Desk Personnel
External job listingat Imcsgroup
About the role IT Support / Service Desk Tasks Provide IT call center and end-user support, handling up to 30 calls per day. Troubleshoot printers, server print queues, and local print qu...
External source - not verified9 days agoOpen until: Jan 15, 2027
Salary
Not provided
Location
Nashville, United States
Employment type
Full time
Workplace
Not provided
Service Desk Personnel
Nashville, United States
Job description
About the role
IT Support / Service Desk
Tasks
- Provide IT call center and end-user support, handling up to 30 calls per day.
- Troubleshoot printers, server print queues, and local print queues.
- Manage Active Directory accounts, including password resets, account unlocks, OU navigation, and attribute lookups.
- Support and deploy iPhones and iPads, including setup, backup/restore, network resets, and account troubleshooting.
- Troubleshoot Cisco Webex, Microsoft Teams, and Cisco Presence video solutions.
- Diagnose connectivity issues involving VPN, Wi-Fi, LTE, and internal/external networks.
- Troubleshoot application access, permissions, browser compatibility, and installed applications.
- Provide remote support using MSRA, RDP, Teams, and Webex.
- Assist with hardware deployment and ServiceNow ticket management, assignment, and tracking.
Requirements
- Strong customer service and communication skills.
- Experience with IT support, troubleshooting, and ticketing systems preferred.
- Ability to lift at least 50 pounds.
- Ability to work onsite in Nashville, TN.
Schedule
- Duration: 1 Year
- Onsite
How to apply
- Send your resume by email.
- Use the subject line Service Desk Personnel.
Location
- Nashville, TN