ServiceNow PPM Technical Specialist

About the role

ServiceNow PPM Technical Specialist with hands-on experience supporting and administering ServiceNow Project Portfolio Management (PPM).

Tasks

• Support and troubleshoot ServiceNow PPM modules, including Projects, Project Tasks, Budgets, Resource Assignments, Timesheets, Timecards, Expense Lines, and Cost Plans.
• Administer and troubleshoot scheduled jobs, scripts, workflows, and platform automation.
• Manage PPM access groups, user roles, role-based permissions, and security configurations.
• Review ServiceNow tables, records, and data structures to resolve data visibility and process-related issues.
• Investigate and resolve incidents and service requests while maintaining accurate ticket documentation and meeting SLAs.
• Collaborate with project managers, portfolio teams, ServiceNow administrators, and cross-functional stakeholders.
• Communicate technical issues clearly, conduct troubleshooting sessions, and escalate complex issues when necessary.

Requirements

• Candidates must be based in approved Tier 1 locations.
• USC, GC, GC EAD, TN, H4 EAD only W2
• Strong troubleshooting skills, experience with PPM modules and workflows, and the ability to provide technical support to business users and stakeholders.
• Candidates must reside in an approved work location. Washington, DC candidates are not eligible for this opportunity.

Schedule

• 12+ Months Contract-to-Hire only on W2
• Although the role is remote, an onsite requirement may be introduced.

How to apply

• Share your updated resume and mention visa type.
• Video Interview

Location

• 100% Remote
• Dallas / Frisco, TX
• Tampa / Fort Lauderdale, FL
• New York City, NY
• Louisville, KY
• Chicago, IL
• Atlanta, GA
• Boston, MA
• Nashville, TN
• Charlotte, NC