Strategic Account Director - Medical Device CDMO
External job listingat Nextern
Lead strategic medical device CDMO accounts at Nextern, overseeing account strategy, customer relationships, contracts, forecasts, and long-term growth.
Salary
Not provided
Location
Maple Grove, United States
Employment type
Full time
Workplace
Not provided
Strategic Account Director - Medical Device CDMO
Maple Grove, United States
Job description
About the role
The Strategic Account Director at Nextern serves as the primary relationship owner and business steward for high-profile strategic customers. The role owns strategic direction, financial performance, and long-term growth for large, complex accounts, spanning new product development (NPD) programs and sustaining and production operations.
The director builds relationships with customer stakeholders at the Sr. Director, VP, and C-Suite levels; aligns Operations, Quality, and R&D around account priorities; and proactively identifies risks. The role owns customer contracts and forecast accountability while representing the customer’s perspective internally and protecting the Company’s interests.
Responsibilities
- Serve as the executive-level liaison for assigned strategic accounts and understand customers’ business priorities and long-term objectives.
- Develop and advance relationships with key decision-makers and influencers.
- Own account strategy and the annual plan for revenue expansion.
- Lead quarterly and annual strategic business reviews, KPI reporting, and performance alignment sessions.
- Build and maintain multi-year account strategies covering growth, margin improvement, risk mitigation, and innovation opportunities.
- Own and manage contracts, including terms, milestones, and renewal timelines.
- Understand the financial implications of decisions, including margin impact, resource allocation, and risk exposure.
- Maintain ownership of the forecast relationship and hold the customer accountable to it.
- Identify opportunities and build a strategic case for vertical integration and product expansion.
- Develop and present business reviews and strategic proposals to senior leadership, and prepare and deliver executive-level presentations to internal and customer audiences.
Key facts
- The role owns strategic direction, financial performance, and long-term growth for large, complex accounts.
- Accounts span new product development programs and sustaining and production operations.
- The role owns customer contracts and forecast accountability.
Frequently asked questions
What does the Strategic Account Director do?
The role owns strategic direction, financial performance, and long-term growth for large, complex accounts, and serves as the primary relationship owner for strategic customers.
What account responsibilities are included?
Responsibilities include account strategy, annual planning, strategic business reviews, contract management, and forecast accountability.
Which customer stakeholders does the role work with?
The director builds and sustains relationships with customer stakeholders at the Sr. Director, VP, and C-Suite levels.