System Support Engineer

The role will support our Software Integration Engineering team with deploying and configuring security solutions, working through requirements, design, implementation, testing, troubleshooting, documentation, and release activities. The candidate should have strong organizational skills, analytical/problem-solving ability, communication skills, and some familiarity with software/system integration, Microsoft environments, networking concepts, databases, and structured engineering processes.
JOB RESPONSIBILITIES, DUTIES & CORE FUNCTIONS Project Execution & Process AdherenceExecute assigned tasks throughout the entire project lifecycle, including requirements analysis, design, implementation, testing, and release activities.Follow all ISO, CMMI, and software engineering policies and procedures in performing day-to-day activities on assigned projects.Ensure assigned tasks are completed on schedule.Build and maintain strong customer relationships by delivering consistent, high-quality interactions that drive trust, satisfaction, and long-term partnership beyond system implementationOwn specific projects, collaborating with Software Integration Engineers or the PEL, while proactively identifying issues early and clearly communicating blockers.Requirements & DesignReview and contribute to project Design Change Forms (DCFs) and Change Requests (CRs), ensuring requirements are clearly understood before implementation begins.Participate in Requirements Traceability Matrix (RTM) reviews and support accurate requirements capture in the Requirements Management Tool (RMT).Participate in internal design reviews including Preliminary Design Reviews (PDR) and Critical Design Reviews (CDR), contributing discipline-specific input.ImplementationImplement software changes in accordance with approved DCFs and CRs, ensuring the implementation aligns with the detailed design.Participate in all aspects of system installation, configuration, and integration on assigned projects, including database builds, software deployment, and software configuration.Contribute to the development of project deliverables.Testing & VerificationSupport functional testing, integration testing, Pre-FAT, and FAT activities, including investigation and resolution of identified issues.Contribute to the preparation of test result documentation.Milestone ReviewsPrepare and contribute discipline-specific input for project milestone reviews.Customer & Team CollaborationParticipate in onsite installation and commissioning activities on assigned projects. KNOWLEDGE, EXPERIENCE, & SKILLSRequiredBachelor's degree in the appropriate discipline and 1–2 years of relevant experience. In the absence of a degree, 5 years of relevant experience is required. Bachelor's degree in STEM is preferred.Strong organizational skills with the ability to manage multiple concurrent tasks.Strong analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills required to interface with vendors and customers (internal and external).Ability to work both independently and in a cross-functional team environment, with a developing ability to self-direct on assigned process areas.Eagerness to learn new technologies and apply them to current and future projects.Experience in application design, implementation, and installation of real-time computer-based process control systems.Experience in systems integration, including all phases of the software/system development life cycle.Familiarity with structured engineering processes, requirements traceability, and configuration management practices.Proficiency with Microsoft operating systems, Microsoft O365 applications, basic understanding of network architecture (including Cisco IOS), and experience working with relational databases (e.g., SQL Server, Oracle). PreferredExperience in application design, implementation, and installation of real-time computer-based process control systems.Familiarity with C/C++ or C#, experience with Visual Studio (2012/2019), Crystal Reports, and version control tools such as Git.Microsoft Active Directory.Installation and configuration of networking devices.Installation and configuration of video surveillance systems.Software development life cycle experience, including Waterfall, Incremental, and Agile methodologies.Software configuration management tools and practices