Technical Developer

EMPLOYMENT OPPORTUNITY **Technical Developer**
REF#2607-15

Title: Technical Developer
Reference: 2607-15
Department: Information Technology (IT)
Portfolio: Council and Executive
Reports to: Operations Manager, IT

Designation: Full-Time
Vacation: One (1),
Opens: July 29, 2026
Closes: August 11, 2026
Posting Type: Open to All Applicants

POSITION SUMMARY:
The Technical Developer (ITIL Tier 3) is primarily responsible for designing, developing, implementing, and maintaining digital forms, automated workflows, and technical solutions that streamline daily processes, improve efficiency, and strengthen IT and business operations across the organization. Working alongside stakeholders in this role, you will apply advanced technical expertise to analyze and provide recommendations to improve both simple and complex processes. At times, you will be requested to review issues, identify root causes, and deliver permanent fixes, in assisting with the Tier 1 and Tier 2 techs with complex tickets. Working closely with Tier 1 and Tier 2 teams, this position also provides mentorship and documentation to help sustain implemented solutions, improve incident response, enhance service delivery, and support operational consistency within an ITIL framework.

DUTIES AND RESPONSIBILITIES:
• Incident Management and Technical Support- provide Tier 3 escalation support for service requests and service degradation, including advanced troubleshooting across infrastructure, applications, networks, and security controls. Act as a technical lead during major incidents by supporting, providing rapid service restoration, technical communications, and coordination with Tier 1 and 2 staff, vendors, and service owners. Own and/or contribute to root cause analysis (RCA) for recurring or high-impact incidents, identifying underlying issues and driving permanent corrective actions. Design, implement, and validate permanent fixes in alignment with approved standards and risk controls.
• Process Improvement and Documentation- design, develop, and maintain digital forms and automated workflows to streamline business processes, reduce manual effort, and improve operational efficiency across the organization. Develop and maintain end-to-end solutions, document and publish knowledge articles to improve first-contact resolution for Tier 1 and Tier 2 staff and reduce repeat incidents. Maintain accurate technical documentation, configuration baselines, and support artifacts to enable effective troubleshooting and audit readiness.

Office Hours: 8:00 am – 4:00 pm
Email: [email protected]

To apply please send your resume to: [email protected]
IMPORTANT: Please include in the subject line: JOB TITLE & REF# to ensure that it is received.