Technical Inside Sales Representative-Ball Valves

About the role

As a Technical Inside Sales Representative (TISR) at Bray Ball Valves/Flow-Tek, you will serve as the primary point of contact for valued customers, providing service and support. You will collaborate with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.

Responsibilities

• Maintain strong relationships with assigned customer accounts.
• Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
• Coordinate with internal teams to fulfill requests for technical details, order updates, expedited orders, and issue resolutions.
• Provide customer service via phone, email, and in-person interactions.
• Receive training on Bray’s products, systems, and processes to support customers and contribute to team success.

Requirements

• At least 2 years of successful inside sales or customer service experience in an industrial environment, in Server Service Ball valves, automation, and flow control products.
• Proven customer relationship management experience and strong interpersonal skills across communication channels.
• Computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
• Familiarity with CRM and ERP/MRP systems is preferred.
• Ability to interpret technical requirements and communicate solutions to internal teams and customers.
• Detail-oriented, with excellent organizational and documentation skills.
• Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
• Working knowledge of Microsoft Office Suite, specifically Outlook and Excel.
• Knowledge of supply chain systems is preferred.
• Permanent work authorization in the USA is required.
• Understanding of industrial manufacturing environments is advantageous.
• High School Diploma or GED required at a minimum. Bachelor's...

Key facts

• Permanent work authorization in the USA is required.
• High School Diploma or GED required at a minimum.
• Familiarity with CRM and ERP/MRP systems is preferred.