Remote Telehealth Tech Support Specialist

Summit Medical Staffing is hiring a full-time, remote Telehealth Tech Support Specialist to help users across the United States access and use telehealth software. In this role, you will troubleshoot technical issues, explain platform features, and help deliver a smooth and reliable telehealth experience.

Key Responsibilities

• Troubleshoot telehealth software issues and guide users toward effective solutions.
• Communicate with users to identify and resolve technical problems.
• Explain how to use telehealth platforms and their features.
• Document support interactions, technical issues, and resolutions accurately.
• Stay informed about software updates and relevant technical developments.
• Help create FAQs and other user support materials.
• Work with IT, customer service, and other teams to improve the telehealth user experience.

Qualifications

• High school diploma or equivalent.
• Strong technical troubleshooting skills.
• Excellent written and verbal communication skills.
• Familiarity with telehealth software.
• Previous experience in technical support or a related field is preferred, but not required.

Work Environment

This remote position offers a collaborative work environment. You will report to the Technical Support Manager and work with IT and customer service teams to address user needs and improve support.

Compensation

Annual compensation: USD $50,000.